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date on which the product was purchased; (c) the product model name or model number; and (d) the Serial
Number. Alternatively, you may opt out by calling 1-866-473-4929, prompt 2 no later than thirty (30) calendar
days from the date of the first consumer purchaser's purchase of the product and providing the same
information. These are the only two forms of notice that will be effective to opt out of this dispute resolution
procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty
in any way, and you will continue to enjoy the benefits of the Limited Warranty.
The following is a description of the arbitration process:
A. Mail a Notice of Dispute to Segway. Prior to initiating arbitration against Segway, you must first notify
Segway of your dispute. Please include your contact information, your concerns, and the relief you seek
from Segway, and any information you believe would be helpful in the resolution of your dispute. Segway
will review your Notice of Dispute to determine whether Segway can satisfy your concerns without the
need for arbitration. The notice should be sent by certified mail to Attention: Disputes, Segway Inc., 14
Technology Drive, Bedford, NH 03110. Please keep a copy of your notice for your records.
B. Wait 30 Days. Segway will review your Notice of Dispute within thirty (30) days of Segway's receipt of your
Notice of Dispute. If you do not hear from Segway within thirty (30) days of Segway's receipt of your Notice
of Dispute, you may proceed with filing an arbitration claim against Segway. Should Segway provide you a
written settlement offer, please keep this settlement offer as Segway and you will be required to show this
settlement offer to the arbitrator, although such offers cannot be shown to the arbitrator until after the
determination of the merits of your claim.
C. Complete a Demand for Arbitration. You can initiate arbitration by completing a Demand for Arbitration
that includes a basic statement of the (i) names and addresses and telephone numbers of the parties
involved); (ii) your description of the dispute; and (iii) your short statement detailing why you are entitled
to relief.
D. Send Segway Your Demand for Arbitration. You can send Segway your Demand for Arbitration at the
following address: Attention: Disputes, Segway Inc., 14 Technology Drive, Bedford, NH 03110. Please keep
a copy of your notice for your records.
E. Send AAA Two (2) Copies of Your Demand for Arbitration. The Demand for Arbitration includes the address
that you are to send two (2) copies of your Demand for Arbitration. This address is AAA Case Filing Services
at 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043. You should also include a copy of this warranty
policy, and the appropriate filing fee. Segway will promptly reimburse you for this filing fee. If you cannot
afford to pay the filing fee, please contact Segway, and Segway will pay the filing fee for you if your claims
seek a remedy less than $75,000. AAA has an online filing option that you can find on its website:
www.adr.org.
F. AAA Appointment of Arbitrator. If no claim in the arbitration exceeds $75,000, the AAA will appoint an
arbitrator and notify you and Segway of the arbitrator's name and qualifications. The AAA requires all
arbitrators to check for any past or present relationships with the parties, potential witnesses, and the
parties' attorneys. If the arbitrator has any such relationship, the AAA will inform Segway and you. If either
you or Segway objects to the AAA's choice of arbitrator, we'll have seven (7) days to inform the AAA.
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G. Choose the Type of Hearing You Would Like. Unless you and Segway agree to have any arbitration hearings
somewhere else, the arbitration will take place in the county (or parish) that you purchased the Product. If
your claim is for $10,000 or less, you may choose to have the hearing conducted by telephone or in person.
Alternatively, you may choose to proceed to conduct the entire arbitration through written
correspondence with the arbitrator that doesn't include an interactive hearing. Once the AAA has
commenced the arbitration, you have ten (10) days to inform the AAA of your choice of hearing. If you don't
make a choice, the AAA will conduct the arbitration by written correspondence without an interactive
hearing. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA rules. Those
rules currently provide for an in-person hearing if your claim exceeds $10,000, but you and Segway may
agree whether that hearing is in person or by telephone, or whether to instead proceed with written
correspondence.
H. Arbitrator's Decision. Within fourteen (14) days from the conclusion of the in-person or telephone hearing,
or from the submission of all written evidence to the arbitrator if you have elected to conduct the
arbitration through written correspondence, the arbitrator will render a written decision. That decision will
include the essential findings and conclusions upon which the arbitrator based his or her award. Segway
will immediately respond to the arbitrator notifying the arbitrator whether, and to what extent, Segway will
abide by the decision, perform the obligations it has agreed to do. Any decision by the arbitrator may be
utilized by any party for any reason.
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