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provided at a cost, for the shipment of the Product to Segway. Neither Ninebot nor Segway is responsible for any
damages caused by your improper packaging or shipment of the Product to Segway. An authorized service
provider will conduct an inspection of your Product. If Segway determines that the problem is not covered under
the Limited Warranty, Segway will notify you and inform you of service or replacement alternatives that are
available to you on a fee basis, or Segway will return your Product to you unrepaired, and in such instance, you
will be responsible for the cost of shipping and insuring the shipment of your Product from Segway to you. For
eligible warranty claims, Segway will service defective Product with new or reconditioned parts of same or
similar style at no cost to you for the service. Parts replaced by Segway will be retained by, and become the
property of Segway. For eligible warranty claims, Segway will refund your shipment costs for sending the
defective Product to Segway and will pay reasonable return shipping charges for the return of the Product to
you.
3. Limited Warranty Eligibility
3.1. Your request for service must be received by Segway within the Limited Warranty Period as described in
clause 1, and Segway must receive your Product in accordance with the Limited Warranty Service
Process as described in clause 2.
3.2. Your product must be purchased from an authorized reseller of the Product within EMEA region.
3.3. You must retain the original purchase receipt and your Limited Warranty, and provide this documentation
to Segway to verify your warranty eligibility.
3.4. This Limited Warranty describes the service available to you in the event your Product requires warranty
service.
3.5. Your Product must have the serial number clearly legible, unobscured, uneffaced and unmodified.
3.6. Your Product must have its tamper-resistant seals in place and unmodified.
4. Limited Warranty Exclusions
This Limited Warranty describes the service available to you in the event your Product requires warranty
service, and you may have additional protections under your local laws. This Limited Warranty does not cover
and excludes damage to your Product:
4.1. Caused by abuse, misuse, neglect, or commercial use.
4.2. Caused by improper charging, storage, or operation, including, without limitation, use contrary to the users'
materials, use exceeding specified height, weight and age limits, use on stairs, walls and curbs, or any extreme
sport or exhibition use.
4.3. Caused by accident, collision, riding over obstacles, racing, fire, water submersion, high pressure water spray,
freezing, earthquake, dropping, severe oxidation, or chemical solvent corrosion.
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4.4. Caused by any repair that was unauthorized by Ninebot or Segway.
4.5. Caused from improper packaging or mishandling during shipment to the warranty-service provider.
4.6. That is cosmetic, including, scratches, dents and the removal of protective coatings that are designed to
diminish over time, unless such damage occurred due to a defect in materials.
4.7. Caused by the use of the Product with, or any modification to the Product using, any third party product,
component or accessory that is not sold by Ninebot or Segway.
4.8. That does not arise from Ninebot's product-design, technology, manufacturing, or quality.
5. Liability Disclaimer and Limitation
Neither Ninebot nor Segway assumes, or authorizes anyone to assume on its behalf, any other obligation or
liability in connection with a Product, its component parts, accessories, service repair, or this Limited
Warranty. Ninebot and Segway are not responsible for any loss of use of a Product, its component parts,
accessories, or for any inconvenience or other loss or damage which might be caused from any defect in a
Product, its component parts, accessories, service repair, or for any other incidental or consequential
damages the purchaser may have as a result of any defect in a Product, its component parts, accessories, or
service repair. EXCEPT ONLY TO THE EXTENT MANDATORILY REQUIRED BY AN APPLICABLE LAW, THIS
LIMITED WARRANTY IS THE ONLY WARRANTY APPLICABLE TO PRODUCT AND ITS COMPONENT PARTS,
ACCESSORIES, AND SERVICE REPAIR. NINEBOT, SEGWAY AND THEIR RESPECTIVE AFFILIATED
COMPANIES DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE
WARRANTIES IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER
APPLICABLE LAW. ANY SUCH IMPLIED WARRANTIES WHICH MAY BE REQUIRED BY LAW AND ARE NOT
DISCLAIMED HEREBY ARE LIMITED, TO THE EXTENT ALLOWED BY LAW, TO THE APPLICABLE PERIOD OF
THIS LIMITED WARRANTY, OR TO THE APPLICABLE TIME PERIOD PROVIDED BY THE APPLICABLE LAW,
WHICHEVER PERIOD IS SHORTER. SOME COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SOME COUNTRIES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO SOME PURCHASERS. NINEBOT'S AND
SEGWAY'S TOTAL AND AGGREGATE LIABILITY FOR ALL CLAIMS, JOINT AND SEVERALLY—EXCEPT TO
THE EXTENT SUCH CLAIMS ARISE FROM GROSS NEGLIGENCE OR WILLFULL MISCONDUCT OF NINEBOT
OR SEGWAY OR ITS SENIOR MANAGEMENT—ARISING HEREUNDER AND ANY AND ALL APPLICABLE
WARRANTIES AT LAW ARE LIMITED TO THE REPAIR OR REPLACEMENT OF ANY DEFECTIVE PRODUCT, AS
DETERMINED IN NINEBOT'S OR SEGWAY'S DISCRETION, AND ALL INCIDENTAL AND CONSEQUENTIAL
DAMAGES ARE HEREBY EXCLUDED, UNLESS SUCH LIMITATIONS AND EXCLUSIONS ARE PROHIBITED BY
APPLICABLE LAW. SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
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