Troubleshooting Table - Worx WG381E Manual Original

TROUBLESHOOTING TABLE

The following table gives checks and actions that you can perform if your machine does not operate correctly. If
these do not identify/remedy the problem, contact your service agent.
WARNING: Switch off and remove the battery pack before investigating fault.
Symptom
Chainsaw fails to
operate.
Chainsaw
operates
intermittently.
Dry chain.
Kickback Brake/Run
Down Brake
Chain/chain bar
over-heats.
Chainsaw rips,
vibrates, does not
saw properly.
Cordless Chainsaw
Possible Cause
Low battery charge.
Chain brake not in the proper position.
Over heating
Applying too much pressure while
cutting.
Loose connection.
Internal wiring defective.
On/Off switch defective.
No oil in reservoir.
Vent in oil filler cap clogged.
Oil passage clogged.
Brake does not stop chain
No oil in reservoir.
Vent in oil filler cap clogged.
Oil passage clogged.
Chain is over tensioned.
Dull chain.
Chain tension too loose.
Dull chain.
Chain worn out.
Chain teeth are facing in the wrong
direction.
Remedy
Charge both the battery packs.
Check to see if the chain brake
is in position . Refer to CHAIN
BRAKE for details.
Place the machine in a cool,
ventilated place to cool it down.
Applying relatively less pressure
while cutting.
Contact service agent.
Contact service agent.
Contact service agent.
Refill oil.
Clean cap.
Clean oil passage outlet.
Contact service agent
Refill oil.
Clean cap.
Clean oil passage outlet.
Adjust chain tension.
Sharpen chain or replace.
Adjust chain tension.
Sharpen chain or replace.
Replace chain.
Reassemble with chain in correct
direction.
EN
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