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by such repairs, that have impacted or caused
the damage that is the subject of the respective
warranty claim.
EXCLUSIONS
The following situations are not covered by this
warranty:
1. Any wear and tear of parts and components
resulting from normal product use.
2. Cracks, dents, scratches, and other types
of superficial damage that only affects the
product's appearance.
3. Any malfunction caused by inappropriate use
of the product that does not comply with the
user manual instructions.
4. Use and storage of the product not complying
with user manual instructions.
5. Opening of the product by a third part who is
not authorized to proceed to its repair.
6. Altering or changing parts or components,
whether internal or external.
7. Damage caused by battery leakage resulting
from the breaking of any of its components, or
from product misuse.
8. Malfunction or damage due to reasons that
cannot be ascribed to the production or
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design of the product.
9. Use of the product in the context of a business,
occupation or commerce.
10. Malfunction due to use that does not comply
with the technical or security norms in force, or
with user manual instructions.
The services provided by Prozis in order to repair
or fix any fault or malfunction resulting from the
verification of any of the aforementioned excluded
situations will be subject to payment of labor,
transport and component costs.
The costumer shall bear all risks of loss and
damage of the product during the transport to
Prozis. This warranty will be void if the returned
device arrives with labels or stickers that have
been removed, damaged, tampered with or
modified in any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect
damage or loss due to usage of the product.
WHAT TO DO?
To request warranty service, you must first contact
Prozis customer service via the communication
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