Chapter 3 Troubleshooting - Allied Telesyn AT-iMG606BD Guia De Instalacion

Chapter 3
Troubleshooting
This chapter contains information on how to troubleshoot
the AT-iMG606BD Multiservice Gateway in the event that
a problem occurs. Review the following possible scenarios
and the suggested solutions.
Problem: The PWR LED is off.
Solution: Check the power cable to verify that it is not
damaged and that it is connected correctly.
Problem: The SYST LED is on.
Solution: Unplug the power cable and plug it in again
after 20 seconds. If the LED does not turn off, unplug the
power cable and contact Allied Telesyn.
Problem: The WAN LED is off.
Solution: Verify that the gateway is seated correctly on
the AT-RG002 base unit. If the gateway is correctly seated
but the WAN LED does not come on, contact Allied
Telesyn.
Problem: The LAN LINK/ACT LED is unlit on the port in
question.
Solution: Verify that the gateway is plugged into a power
source (the PWR LED is lit). Determine if there are any
problems with the network interface cards (NICs) installed
in the attached devices. Verify that the cable is correctly
connected to the NIC. Also, verify that the cable is less
than 100 m.
Problem: There is a problem with the UTP cable.
Solution: Swap out the cable for a known good cable.
Note
If you need further assistance, please contact Allied
Telesyn Technical Support. Refer to "Contacting
Allied Telesyn" on page 16.
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