Troubleshooting
If you follow the recommended steps but the problem
persists, or error messages other than the ones below appear,
please call your local customer service.
Do not attempt to repair the device yourself and never try to
disassemble the device under any circumstances.
Result Readings
Blood Glucose Test:
Message
< 10 mg/dL (0.5 mmol/L)
> 600 mg/dL (33.3mmol/L)
β-Ketone Test:
Message
< 0.1 mmol/L
> 8.0 mmol/L
What it Means
What it Means
Total Cholesterol Test:
Message
< 100 mg/dL (2.65 mmol/L)
> 400 mg/dL (10.4 mmol/L)
Uric Acid Test:
Message
< 3 mg/dL (0.179 mmol/L)
> 20 mg/dL (1.190 mmol/L)
Error Message
Error Message
No strip inserted
Used strip
Strip incorrect 1-2
Measuring cancelled
Not enough blood
EN-20
What it Means
What it Means
What to do
Repeat the test with a new
test strip. If the meter still does
not work, please contact the
customer service for assistance.
Review the instructions and
repeat the test with a new test
strip. Please make sure you use
the correct technique and dose
with enough blood..