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Troubleshooting
The following conditions or problems may occur when using the NycoCard Reader II. If your problem still exists after corrective
action is taken, please contact your local distributor.
Problem
"Adjust ERROR".
"Battery low" appears on the display.
Display screen is blank or unreadable.
Display fades out during "Adjusting".
"Calibrate white/ ERROR! Recalibr."
appears on the display.
"Calibrate white Active Wait..." persists
on the display screen.
Program will not proceed from "Place
pen" to "Active. Wait...".
"RAM ERROR" / "Test data error"
8 | EN
Possible cause
Pen tip is dirty or damaged.
1.
Intermittent temperature changes or
2.
condensing conditions.
Batteries discharged.
1.
Batteries improperly inserted into the
2.
battery holders.
One of the batteries has short-
3.
circuited and is not recharging.
Batteries discharged. (see other causes
1.
under "Battery low").
Sub-optimal viewing conditions Light
2.
too dim.
1.
Batteries discharged.
1.
Calibration device used is dirty,
scratched or not totally white
Ageing of the instrument has changed
2.
the internal white value.
Pen tip is dirty or damaged.
3.
Pen cable not properly inserted.
1.
Room light too strong or unit in direct
1.
sunlight.
NycoCard READER II User Manual
Corrective action
Replace Pen tip, restart the
1.
instrument, perform Adjusting and
White calibration.
Perform New White in Main menu
2.
Option, restart the instrument,
perform Adjusting and White
calibration.
If "Adjust Error" still appears, please
contact your local distributor.
Recharge the batteries.
1.
Reinsert batteries.
2.
Replace all batteries.
3.
Recharge the batteries. Check
1.
polarity and that the batteries are of
the correct type.
Increase light level or change light
2.
position.
1.
Recharge batteries.
1.
Replace calibration device and
recalibrate.
Measurement of new white value.
2.
Replace the pen tip. Recalibrate.
3.
Check that the pen cable connector
1.
plug is properly inserted into the
receptacle of the instrument.
Recalibrate.
Reduce light/avoid sunlight on
1.
device. Perform adjusting and white
calibration.
Contact your local distributor.
1.
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