Adjust the length of the charging cable
1. Loosen the two screws of the charging cable strain relief with a Torx 10 screwdriver.
2. Hold the cable and adjust the position of the charging cable holder by turning it counterc-
lockwise.
3. When the desired length is reached, adjust the orientation of the charging cable holder
and tighten the two screws of the strain relief with a torque value of 4 Nm.
4. Adjust the length of the wires as required.
* For Audi Wallbox plus and Audi Wallbox pro only.
Local authorization
(e.g. charge card)
rejected*
Plug and Charge aut-
horization rejected*
Charging not allowed
› Use a charge card which is allowed to
charge in order to be granted access.
› Check the access control settings in
your myAudi App.
› If the error still occurs, contact your
customer support in order to have your
settings and your charge card checked.
Charging not allowed
The Plug and Charge certificate is in-
valid.
› Use an alternative method of authori-
zation (e.g. a charge card).
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