Troubleshooting - Krups EA89 Serie Manual Del Usuario

TROUBLESHOOTING

If one of the problems described in the table persists, contact KRUPS customer service.
PROBLEM CORRECTIVE ACTION
Switch off and unplug the appliance, remove the filter cartridge, wait for one
The machine displays a failure,
minute and start the appliance again.
the software hangs or your
machine has a malfunction.
Press and hold the on/off button for at least 3 seconds for starting.
The appliance does not switch
Check your fuses and plug sockets.
on when the ON/OFF button is
Check that the two power plugs are correctly inserted into the socket.
pressed (for at least 3 seconds).
There is a foreign body in the grinder.
The coffee grinder makes a
strange noise.
Contact the KRUPS Customer Service team.
Check that the block is assembled correctly (in particular the connector in the
milk tube).
Ensure that the steam nozzle is not blocked. If this is the case, see below "The
steam nozzle on your machine seems to be partially or completely blocked".
The One Touch Cappuccino
Check that the connector is not blocked or dirty; soak it in a mixture of hot water
block does not suck the milk.
and washing-up liquid, then rinse and dry before reassembling.
Ensure that the flexible pipe is not blocked or twisted and that it is properly inserted
into the One Touch Cappuccino block in order to avoid any air leaks. Check that
The One Touch Cappuccino
it is fully immersed in the milk.
blocks produces little or no froth.
Rinse and clean the block (see chapters concerning rinsing and cleaning the One
Touch Cappuccino block).
For milk drinks, we recommend that you use fresh, pasteurised or UHT milk which
has been recently opened. It is also advisable to use a cold container.
Dismantle the nozzle from its support using the dismantling key. Fig. 25.
Start the rinse cycle for the One Touch Cappuccino block to remove any
The steam nozzle on your
remaining deposits.
machine seems to be partially or
Clean the steam nozzle and ensure that the opening of the nozzle is not
completely blocked.
obstructed by the remains of milk or limescale. Use the cleaning needle if
necessary. Fig. 26
Ensure that the steam nozzle is not blocked. See "The steam nozzle on your
machine seems to be partially or completely blocked." below
If this does not work, empty the water tank and remove the Claris cartridge
No steam comes out of the
temporarily. Fill the water tank with mineral water with high calcium content
steam nozzle.
(>100 mg/l) and run steam cycles (5 to 10) consecutively into a container until
you obtain a continuous jet of steam.
Put the cartridge back in the tank.
Steam is leaking from the drip Depending on the type of preparation, steam may escape from the drip tray
tray grid. grid.
The machine asks for the drip The machine is programmed to ask for the drip tray to be emptied after a certain
tray to be emptied although it is number of coffees despite any intermediate emptying operations that you may
not full. complete.
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Unplug the appliance for 20 seconds, remove the Claris Aqua Filter System
The appliance asks to be
cartridge if necessary, then plug it back in again.
unplugged and plugged back in
again.
If the error continues, contact the KRUPS Customer Service team.
The machine does not request The descaling cycle is requested after the steam circuit has been used a
descaling. significant number of times.
A small amount of ground coffee may settle in the drip tray. The machine is
Some ground coffee has found
designed to evacuate any excess ground coffee so that the percolation zone
its way into the drip tray.
remains clean.
The milk or water is not flowing
Check that the One Touch Cappuccino block is correctly positioned.
correctly into the cup(s).
There are traces of milk in an Complete a milk rinsing cycle or dismantle and clean the one touch cappuccino
Americano or a Hot water. accessory before running the preparation.
Before removing the water tank, wait for 15 seconds after the coffee has
finished flowing so that the appliance finishes its cycle properly. Check that the
There is water underneath the
drip tray is correctly positioned on the machine; it should always be in place,
appliance.
even when the appliance is not in use. Check that the drip tray is not full.
The drip tray should not be removed during a cycle.
When you turn off the appliance,
According to the type of recipe prepared, the machine may run an automatic
warm water flows out of the
rinsing cycle when it is turned off. This cycle lasts only a few seconds and stops
coffee outlets and the One Touch
automatically.
Cappuccino block.
After emptying the coffee
Correctly replace the coffee grounds collector and follow the instructions on
grounds collector, the warning
the screen.
message is still displayed on the
Wait at least 5 seconds before replacing them.
screen.
Turn the 'fineness of grind' adjustment dial to the right to make the ground
coffee coarser (according to the type of coffee used).
Run one or several rinsing cycles.
The coffee dispenses too slowly.
Run a machine clean (see "Automatic machine cleaning programs p.28).
Change the Claris Aqua Filter System cartridge (see "Installing the filter") p. 23).
Check that the tank is installed correctly on the device.
The water tank has been filled,
but the warning message is still
The float at the bottom of the tank should move freely. Check and unblock the
displayed on the screen.
float if necessary.
The coffee fineness knob is
Only change the grinder setting when it is running.
difficult to turn.
Run a coffee circuit rinsing cycle before preparing your coffee.
The espresso or coffee is not hot
Increase the coffee temperature in the Settings menu. Warm the cup by rinsing
enough.
it with hot water before making the drink.
Avoid using oily, caramelised or flavoured coffee beans. Check that the coffee
bean container has coffee in it and that is it dispensing correctly.
Decrease the volume of the preparation and increase the strength of your drink
The coffee is too lightly coloured
by using the Dark function.
or too weak.
Turn the grinding fineness adjustment dial to the left to make the grounds finer.
Make the drink in two cycles by using the 2 cups function.
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