After-sales service
If you encounter a problem using your appliance, carry out the
following steps first:
-
Follow the operating guidelines, including the chapters
relating to cleaning, servicing and maintenance, as well as the
description of the error codes according to the appliance.
-
Consult the self-diagnostic assessment tool to help
resolve problems using the website:
FR: www.electrodepot.fr/sav
BE: www.electrodepot.be/fr/sav / www.electrodepot.be/nl/dnv
ES: www.electrodepot.es/servicio-postventa
If, despite these steps, the problem is not resolved:
Appliance under warranty
-
Request support for your device through the above website.
Or
-
Call the service using the phone number specified on
your sales receipt/invoice.
The warranty is set at 2 years* minimum after the purchase of
the new appliance, and covers the costs of shipments home,
professional work on the appliance and spare parts.
* Excluding the peace of mind warranty or extended warranty.
Regulatory guidelines
9
EN