TROUBLESHOOTING
DIAGNOSTIC CHART
Your garage door opener is programmed with self-diagnostic capabilities. The UP and DOWN arrows on the garage door opener flash
the diagnostic codes.
UP ARROW
DOWN ARROW
FLASH(ES)
FLASH(ES)
1
1
1
2
1
3
1
4
1
5
1
6
2
1-5
3
2
3
3
4
1-4
SYMPTOM
The garage door opener will not
close and the light bulbs flash.
The garage door opener will not
close and the light bulbs flash.
The door control will not
function.
The garage door opener will not
close and the light bulbs flash.
Door moves 6-8" (15-20 cm)
stops or reverses.
No movement, only a single
click.
Opener hums for 1-2 seconds no
movement.
Door coasts after it has come to a
complete stop.
No movement, or sound.
Unable to set the travel or retain
position.
The battery status LED is
constantly flashing green.
Door is moving stops or reverses. Manually open and close the door. Check for binding or
Safety reversing sensors are not installed, connected, or wires
may be cut. Inspect sensor wires for a disconnected or cut wire.
There is a short or reversed wire for the safety reversing
sensors. Inspect safety sensor wire at all staple and connection
points, replace wire or correct as needed.
The wires for the door control are shorted or the door control is
faulty. Inspect door control wires at all staple and connection
points, replace wire or correct as needed.
Safety reversing sensors are misaligned or were momentarily
obstructed. Realign both sensors to ensure both LEDs are
steady and not flickering. Make sure nothing is hanging or
mounted on the door that would interrupt the sensor's path
while closing.
Manually open and close the door. Check for binding or
obstructions, such as a broken spring or door lock, correct as
needed. Check wiring connections at travel module and at the
logic board. Replace travel module if necessary.
Manually open and close the door. Check for binding or
obstructions, such as a broken spring or door lock, correct as
needed. Replace logic board if necessary.
Manually open and close the door. Check for binding or
obstructions, such as a broken spring or door lock, correct as
needed. Replace motor if necessary.
Program travel to coasting position or have door balanced by a
trained door systems technician.
Replace logic board.
Check travel module for proper assembly, replace if necessary.
Battery backup charging circuit error, replace the logic board.
obstructions, such as a broken spring or door lock, correct as
needed. If the door is binding or sticking contact a trained door
systems technician. If door is not binding or sticking attempt to
reprogram travel (refer to page 31).
42
SOLUTION