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Problem
Possible Cause and Solution
Mop is not
- Unit is not plugged in. Plug Power Cord into electrical outlet. Make sure Power Button is in the On
operating
position and Power Indicator Light is illuminated.
- Household circuit breaker / ground fault interrupter has tripped or blown a fuse. Reset circuit breaker /
ground fault interrupter, or replace fuse. For assistance, contact a licensed electrician.
- Unit is damaged or in need of repair. Cease usage and unplug. Contact Consumer Service for as-
sistance.
Mop does not
- Water Tank is empty. Fill Water Tank with distilled water.
emit steam
- Mineral deposits have built up in mop. The unit needs to be cleaned. Refer to REMOVING MINERAL
during use or
BUILD-UP for cleaning instructions.
steam output
is weak
After mopping,
- Microfiber Pad is dirty - wash current Microfiber Pad and attach a new or freshly laundered pad to
streaks or dirt
Mop Head. Re-steam the areas where streaking or dirt remains.
remain on floor

Troubleshooting

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