The following table lists possible questions and steps to address them. Please contact if you cannot fi nd an
answer to your question below.
lssue
Unit does not
work
Fan does not
work
Performance
lssues
www.glaziar.com / info@glaziar.com
COMMON QUESTIONS
Possible Reason
Filler cover not installed correctly
Bottom
cover
not locked in
Power suppl y
lncorrect power plug or
Machine doesn't
Motor
is
not
working
Unit
on
uneven
Loase or fareign parti
Filler packaging not removed
Motor
is loase
Filters need to be replaced
Air
intake/outlet blocked
Filler packaging not removed
Not
enough space
surrounding unit
Lack of fi ller or fi ller
is
not properly installed
Coverage
area
questions
Remove bottom
Check
place
far
plug
Pull
out
wire
turn on
ground
cles
inside
Replace
replacement fi lters far best results
Ensure 10 in. distance between
intake
Make sur e
Check
Possible Solution
cover and
re-install
that
bottom
cover
is
turned
locked position
plug
and
plug it back into unit
Contact
customer service
Plug it in
and
turn
on
Contact
customer service
Move
to
fi at sur face
Contact
customer service
Remove plastic from fi lters
Contact
customer service
with
Genuine Medify
Air
Contact
customer service
Remove plastic from fi
lters
sides of air
and that
distanc e
to air outlet
less
than 8
in.
all
fi lter
s
are
placed in the
accordance
with
inst
ruc tions
whether
room
area surpasses
coverage
area estimates
into
is not
arder
in
28