Warranty Terms - Concept PO2050 Manual Del Usuario

EN

WARRANTY TERMS

Warranty
The manufacturer (or importer)
is responsible for ensuring the
product complies with the
requirements of applicable legal
regulations as well as those of
the relevant technical standards.
Moreover, they are responsible
for ensuring the product has the
properties the manufacturer
described in documents related
to the goods or those reasonably
expected by the customer with
regard to the nature of the goods
or based on advertising produced
by the manufacturer, and further
they are responsible for ensuring
the product is fit for the purpose
proposed by the manufacturer or
that a product of the same type is
normally used for.
The quality warranty term is
24 months from product takeover
by the customer.
The warranty does not apply to
wear and tear caused by regular
use. The customer shall not be
entitled to any warranty claims
if, prior to taking the product
over, they knew the product
contained a defect or if the defect
is attributable to the customer.
The warranty specifically does
not apply:
•
if the product installation,
operation and service
conditions stipulated in the
product operating manual
have not been adhered to,
•
to malfunctions caused
due to mechanical, heat or
chemical damage, short circuit,
over voltage or incorrect
installation,
•
to malfunctions caused
by an inexpert third-party
intervention,
•
to malfunctions caused by
natural disaster,
•
to malfunctions caused by
insufficient or inappropriate
maintenance in violation of the
operating manual, including
malfunctions caused by water
and other sediments,
•
to changes in colour of the
heating surface or to scratching
of the surface caused as a result
of using the products in an
unusual manner,
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•
to appearance and functional
changes caused by exposure
to sunlight, thermal radiation
of water and other sediments,
•
if the service life of certain
product parts expires, e.g. for
accumulators, bulbs, etc.
The warranty does not apply to any
products and services provided
along with the product (gifts,
promotional articles, etc.).
Filing a complaint
A complaint against a product
defect must be filed as soon as
identified, yet no later than before
the end of the warranty term.
The customer must file a product
complaint with the dealer from
which they have purchased the
product, or with any authorised
service centre, a list of which is
included in the product package,
or available at www.my-concept.
com.
While filing a product complaint,
the product must be duly cleaned
and securely packed so as to
prevent any damage during its
transport to an authorised service
centre, where relevant, unless the
product is delivered in person.
The customer must submit proof
of having concluded a purchase
contract for the product by
producing the receipt.
While filing their complaint, the
customer must indicate the noted
defect and identify the preferred
complaint application method.
Complaints processing
As long as the noted defect may be
removed, the user has the right to
have the defect duly removed free
of charge on a timely basis.
Where such a procedure is not
reasonable with regard to the
nature of the defect, the user
may require to be supplied a new
defect-free product (replacement),
or, where the defect applies
to a part of the product only,
replacement of the part concerned.
However, if replacement of the
product or any part thereof is not
proportionate with regard to the
nature of the defect, especially if
the defect can be removed without
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undue delay, the customer has the
right to have the defect removed
free of charge.
If the noted defect is not
removable, or if the customer
becomes entitled to replacement
of the product or a part thereof,
yet the replacement is not possible,
for example due to the product
having been sold out, the customer
has the right to return the product
(withdrawal from the contract).
The customer shall have the right
to a new product (replacement)
or to replacement of a part of
the product even if the defect
can be removed, provided they
cannot properly use the product
due to repeated occurrence
of the defect or due to a high
number of such defects. In such
a case, the customer also has the
right to return the product (by
withdrawing from the contract).
If the product is not returned (the
customer does not withdraw from
the contract), or if the customer
does not apply the right to a new
defect-free product (replacement),
to replacement of a part thereof or
to repair of the product, they may
request a reasonable discount.
The customer also has a right to
a reasonable discount if a new
defect-free product cannot be
supplied to them, or if a product
part cannot be replaced or the
product repaired unless the
situation is remedied within
a reasonable time limit, or if
remedying the situation would
create major discomfort on the part
of the customer.
The seller, authorised service
centre or a staff member
Product data
Model:
Production number:
Date of purchase:
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authorised by them must decide
about each complaint immediately
or within three business days in
complicated cases. This term does
not include a reasonable period
of time, depending on the type
of product concerned, required
for the defect to be assessed by
an expert. A complaint, including
defect removal, must be dealt with
without any undue delay, yet no
later than within 30 calendar days
of the complaint filing date, unless
the seller and the customer agree
on a later deadline.
On returning the product
(withdrawing from the contract)
the customer must return any
accessories and documents
supplied along with the product.
The customer does not have the
right to keep the defective parts
and components of the product
replaced as part of a repair of the
product.
This shall be without prejudice to
any other rights the customer may
have in relation to the purchase of
the product.
Remark: Complaints against
products damaged in transport
are governed by the carrier's
complaints procedure.
Manufacturer
Jindřich Valenta - Concept
Vysokomýtská 1800, 565 01 Choceň
Czech Republic
tel.: +420 465 471 400
fax +420 465 473 304
Company ID No. 13216660
email: servis@my-concept.cz
www: www.my-concept.com
Seal and signature of vendor:
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