Causes Of Errors And Error Rectification - Rollei Pissarro DPF-86 Manual Del Usuario

8. Causes of errors and error rectification

Note
• Contact our customer service department if the problem remains after taking the following steps .
The following table can be used to localise and rectify minor errors with the device:
Error
Display is blank
Device turns off
Error
No image appears
No sound
Video/music does
not play
Music does not play Incorrect format
Videos do not play
or playback is not
smooth
Possible cause
Device is switched off
Power supply adapter not connected
correctly .
No mains power .
Device is faulty
By static electricity, such as occur during
normal daily use (carpet, wool sweater),
it may happen that the device will go into
standby mode .
Automatic standby – function is activated .
The device switches off after 4 hours by
default .
Possible cause
No storage medium is inserted
The storage medium does not contain data
The device is set to "Mute"
No storage medium is inserted
The storage medium does not contain any files Check your storage medium
Incorrect format
User Guide | English
Solution
Switch on the device .
Ensure that the power supply adapter is
plugged in and connected to the device .
Check your fuse box
Inform our customer service department .
In case that the device shouldn't react on
any commands or show a black screen, reset
the device by pressing the POWER button on
the remote control or on the backpanel of
the device .
Deactivate or change the ECO/standby mode
in the system settings
Solution
Insert a storage medium .
Check your storage medium .
Increase the volume of the device
Insert a storage medium .
Convert the music file to mp3 format
Convert the video to a different format
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