Avidsen IRIS Serie Manual página 44

G - FAQ
Symptoms
Poor quality or shaky image
Movement detection is triggered
unnecessarily
When movement is detected, no
Push alert is received.
PUSH Notifications only work
when the app is displayed on
the Android screen
Pairing issues
20
EN
720P WIFI IP CAMERA
Possible causes
Incorrect video settings
Unsuitable movement detection
settings
Unsuitable movement detection
settings
The application is not authorised
to send a Push alert
Avi-cam IP is not allowed to run
in the background, or has been
completely closed
Your Android device has reached
the maximum limit of applications
launched simultaneously
The camera is already paired with
another user account.
Solutions
Check the video settings and
reduce/increase the quality if
necessary
Reduce the sensitivity of
detection.
Please check the configuration
of the camera, the enabled alerts
and the motion sensitivity.
Please check your avi-cam IP
rights within your iOS application
Security and Privacy settings or
Android application settings
Relaunch avi-cam IP. Make
sure that no other management
or power saving application
automatically closes the
application in the background.
Close the applications or
increase the limit of simultaneous
applications in your device
settings.
You must log in to the account
shown in the error message to
delete the camera before you
can add it to your new account.
If the specified account does not
belong to you, ask the current
owner to remove the camera
from the account or add your
account as a guest