G - Faq - Avidsen IRIS Serie Manual

ROTATING 720P IP WIFI CAMERA
Symptoms
Unable to install the avi-cam IP
app from my Android device
Unable to install the avi-cam IP
app on my Apple device
The app freezes or there are
bugs
Failure to configure your camera
using a WiFi network from your
smartphone or tablet
Cannot connect to camera over
local network
Cannot connect to camera over
a 3G or 4G Internet link but it
works when connected to a
local network
Possible causes
You have an out-of-date or
incompatible version of Android
on your device
Google Play checks all the key
components needed to run
the application properly. If your
equipment does not meet the
necessary criteria, the installation
will not complete
The version of iOS on your device
is not up to date
Your device is not supported.
You experience problems
configuring the app or accessing
your camera(s).
Connection to the camera is too
slow or the device is too far from
the internet hub
The smartphone/tablet are linked
to an incompatible WiFi network
Network/power supply issue
Network configuration problem
Network configuration problem
Incorrect video settings
Your home Internet speed
is insufficient to support
the connection from your
smartphone/tablet

G - FAQ

Solutions
Please contact the technical
support of your device's
manufacturer in order to obtain a
recent Android version.
Try the installation on a different
Android device.
Update the operating system on
your device.
Avi-cam IP is compatible
with iPhone 4S, iPad 2 and
subsequent models (iOS 8)
Please uninstall the app and
reset your camera(s)
To complete the installation,
please now add your camera(s).
Move the camera and
smartphone closer to the box/
modem/router
Please ensure that your
smartphone/tablet is linked to a
2.4GHz network
Check your network and
electrical connections.
Check your camera's network
connection settings. Reset
your camera if it is no longer
accessible.
Check your device settings (box,
router, firewall)
Check the video settings and
reduce the quality if necessary
Check that the available
bandwidth exceeds 0.5M
bits per second (upload and
download) in the case of low-
quality display; or that it exceeds
2.0M bits per second in the case
of high-quality HD
EN EN
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