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ATTENTION:
Do not return this product to the store. For questions on operation, assembly
or parts, please contact us at www.greenwayhp.com or 1-866-253-0447.
FREQUENTLY ASKED QUESTIONS
Q: Why is my water dispenser leaking?
A: Many times a leak is caused by a water bottle with a small crack or pinhole. Please do the
following test to see if the dispenser or the bottle is leaking.
1. Unplug the unit, turn off power switch and remove the bottle.
2. Remove the bottle support collar and add water to the top reservoir until it is nearly full.
3. Let water sit for 2 hours. If the dispenser does not leak, it is the bottle that is leaking and
you need to replace it. If the dispenser is leaking, please contact Greenway Home Products
at support@greenwayhp.com or 1-866-253-0447.
IMPORTANT: To avoid water overflow while cleaning the dispenser, always remove the bottle
support collar before pouring water or cleaning solution into the reservoir. (See Figure A, page 3).
Q: Why is my water not ice cold?
A: The cooling of countertop, semi-conductor dispensers is factory set and cannot be adjusted.
Semi-conductor fan cooling technology is designed to chill water up to 10˚C / 51˚F at approximately
2-4 glasses per hour. Due to the cooling technology incorporated in these units, semi-conductor
units are designed for 1-2 person usage only.
Q: Why do I get a plastic taste from my dispenser?
A: As with most new appliances such as coffee makers and kettles, there is often a plastic taste upon
initial start-up of the unit. To remove this taste, simply follow the cleaning instructions outlined in
Cleaning the Reservoirs.
Q: What do the ready-to-dispense indicator lights mean?
A: When illuminated, they mean the following:
Red:
"flashing"
"on"
Blue:
"on"
Q: What is the spike that goes into the bottle?
A: Vitapur
®
water dispensers feature a "piercing valve" as part of the bottle support collar, providing
added convenience for water bottle installation. Depending on the water bottle supplier, a small
opening may or may not be present in the bottle cap for this specific purpose. If the piercing valve
opening is not present, the entire bottle cap must then be removed to eliminate possible damage to
the piercing valve. If the opening is present, remove the protective seal prior to installing the bottle.
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All manuals and user guides at all-guides.com
Heater is in operation
The hot water has reached its optimum
temperature and is ready for dispensing
The cool water has reached its optimum
temperature and is ready for dispensing
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