BD PureWick PW100 Guía Del Usuario Y Garantía página 10

Troubleshooting
Symptom
• The device does not
turn on when external
power is used
• The power switch
does not glow when
turned on
• The device is on but is
not suctioning properly
There are no serviceable parts in the PureWick™ Urine Collection System. Adjustments
or modifications made by anyone other than an authorized representative of BD will
void the Warranty.
If the PureWick™ Urine Collection System is not functioning properly after performing
the troubleshooting steps, the device may have reached the end of its useful life. With
normal use, this device shall remain safe for the useful life. Do not use the device if it is
damaged or defective, including, but not limited to the following:
• Cracks
• Separated housing
• Not suctioning properly or no suction
• Damaged power cord
If damage is noticed and the device is still under warranty, contact Customer Support at
1-888-201-1586 immediately.
Check the following
1. Check that the power cord is plugged into the
PureWick™ Urine Collection System and to an
electrical outlet.
2. Ensure the electrical outlet is functioning by
plugging in another electrical device.
1. Ensure tubing connections are connected
properly.
2. Check collector tubing for blockage or flow
restriction such as pinched or kinked tubing.
3. Ensure overflow stop valve in collection canister
lid is open. The valve floats to the top when the
collection canister is full. The stop valve may
close if the lid or canister is tipped sideways
or upside down. Disconnect tubing and gently
shake the lid to reset the valve down to the
open position.
4. Ensure collection canister is sealed with the lid
tightly closed.
5. Verify suction by disconnecting PureWick™
External Catheter from the collector tubing and
placing the end of the collector tubing into a cup
of water. If water easily flows into the collection
canister replace the PureWick™ External Catheter.
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