Troubleshooting Procedures (cont.)
Symptoms
11. Air flow through jets does not
stop when Tidepool mode is
activated.
12. Air continues to flow through
one or more jets for several
seconds after Tidepool mode is
activated.
13. Pump stops before 18 minutes.
14. Pump does not automatically
stop after 22 minutes.
15. Pump won't turn off when the
power button on user keypad
is pressed.
16. Pump operates but variable
speed feature does not work.
17. Bath water cools while pump
is operating.
18. Noisy operation.
19. Remote control (if equipped)
does not work.
Troubleshooting the Chromatherapy Lights - H2 Models Only
1022205-2-B
Probable Causes
B. Pump does not work.
C. Control does not work.
A. User keypad does not work.
B. Butterfly valve does not work.
C. Control does not work.
A. Normal operation - air will
stop flowing in a short time.
A. GFCI or ELCB tripped.
B. Suction is blocked.
C. Jets are blocked.
D. Motor overheated and
protection device activated.
A. 20-minute timer inadvertently
disabled.
A. User keypad does not work.
B. Control does not work.
A. Motor/pump does not work.
B. Control does not work.
A. Water temperature above 104°
F (40° C).
B. Heater is turned off on user
keypad.
C. Wiring from heater to control is
loose, disconnected or
damaged.
D. Heater does not work.
E. Control does not work.
A. Pump banding straps have not
been cut.
B. Dry or dislodged jet O-ring
(squeal).
A. Batteries improperly installed
or dead.
B. Antenna on wiring harness is
damaged.
C. Remote control not
programmed correctly.
D. Remote control does not work.
E. Control does not work.
16
Recommended Action
B. Check wiring. Replace pump.
C. Check wiring. Replace control.
A. Replace user keypad.
B. Check wiring. Replace butterfly
valve.
C. Check wiring. Replace control.
A. No action required.
A. Identify source of fault, and
correct. Reset GFCI or ELCB.
B. Remove obstruction.
C. Remove blockage.
D. Check for blockage at suction
and/or jets. Remove blockage
and allow motor to cool.
A. See service manual.
A. Replace user keypad.
B. Replace control.
A. Replace motor/pump.
B. Replace control.
A. Allow bath water to cool.
B. Turn heater on.
C. Check wiring for proper
connections.
D. Replace heater.
E. Replace control.
A. Cut pump banding straps with
tin snips.
B. Remove jet, replace and
lubricate O-ring, and reinstall
jet.
A. Replace batteries.
B. Replace wiring harness.
C. See homeowners guide or
service manual.
D. Replace remote control.
E. Replace control.
Kohler Co.