Customer Assistance
If your washing machine has functioning problems, check the probable causes and corrections. If the
suggested corrections are not sufficient, call the Service Center.
Problem
The "Washing Programs" knob is not
positioned correctly.
The indicator light of the "ON/OFF" key
is not ON.
The washing machine is in the soak step. Please wait the end of the soak step.
The plug is not properly plugged in the
electric socket.
The electrical circuit (plug, wires, circuit
If the washing
breaker) is in bad condition.
machine doesn't work
Blackout.
The lid of the washing machine is open.
It is been used an adaptor ou extension
cord.
The supply voltage is low.
Wrong voltage.
One of the soft washing programs was
selected.
Agitation is low
Wrong voltage.
The drain hose water is too high.
If the washing
The end of the drain hose in the laundry
machine doesn't
sink is submerged in water.
drain/spin
The lid of the washing machine is open.
The drain hose is folded or strangled.
The washing machine is not leveled.
The washing machine is against the wall or
in some furniture.
The clothes are badly distributed in the
drum.
The package base has not been removed. Remove all package parts.
Vibration/noises
Noise during spin.
Noise during the start of spin.
All manuals and user guides at all-guides.com
Probable Causes
Corrections
Place the knob in the chosen program.
Press the key and wait for 5 seconds.
Check the plug and the electric socket
where the washing machine is connected.
Check the electrical circuit, and if necessary,
call an electrician.
Wait for the return of the energy.
Close the lid.
Do not use adaptors, replace the electric
socket. Do not use extension cord.
Call an electrician to check the electric net
voltage in your home.
Check the correct voltage for your washing
machine.
During the soft washing the agitation is
slower to not damage clothing. Does not
require correction.
Check the correct voltage for your washing
machine.
Place the hose to a maximum height of
140 cm.
Do not let the end of the drain hose stay
submerged when the laundry sink is full.
Close the lid.
Unfold or clean the drain hose.
Level the washing machine.
Take the washing machine far from the wall
or furniture.
Distribute the clothes correctly and do not
wrap them in agitator.
The drain pump is turned ON causing a
characteristic noise, which is normal.
It is normal to occur in some cases the
contact between the tank and the inside of
the washing machine. This does not affect
the operation of the washing machine
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