Troubleshooting Tips... Before you schedule service
Problem
Water standing in the
dishwasher
Water won't
pump out of the
dishwasher
Dishwasher won't
run
Control panel
responded to inputs
but dishwasher
never filled with
water
Drawer will not open
(no beeping, no
wash in progress)
Power failure during
wash program
Dishwasher does
not recognize
when I knock on
the drawer front to
pause or unlock it
Dishwasher is
registering taps
and bumps as
knocks and pausing
inadvertently
49-4000255 Rev 0
Possible Cause
Air gap is clogged
High drain loop or air gap
not installed
Drain hose(s) bent or kinked Straighten the drain hose(s).
Filters blocked
Drain is clogged
The start (
) button was
not pressed
The drawer is not closed
properly
Dishwasher drawer is in
"showroom mode"
Fuse is blown or circuit
breaker is tripped
Power is not connected or
turned off
Keylock or Childlock is on
Possible leak is detected
Drawer may not be
completely closed
Water valve may be turned
off
Childlock feature is on
Closed drawer auto lock is
on
Power outage in your home
or area
Not knocking hard enough
or not knocking on the right
side of the drawer front
Drawer front knock sensor
is incorrectly installed or
calibrated
Drawer front knock sensor
is incorrectly installed or
calibrated
What To Do
Clean the air gap. See the Care and Cleaning section.
Refer to the Installation Instructions for proper drain line
installation.
Clean the filter plate/drain filter. See the Care and
Cleaning section.
If you have an air gap, clean it. See the Care and
Cleaning section.
If the dishwasher drains into a disposer, run disposer clear.
Check to see if your kitchen sink is draining well. If not,
you may need a plumber.
Press the start (
) button.
closed.
Contact Café for further information.
Replace fuse or reset circuit breaker. Remove any other
appliances from the circuit.
Connect power, replace fuse or reset circuit breaker.
Remove any other appliances from the circuit.
Unlock controls. See Lock Options in the Getting
started section.
Some models are equipped with leak detection and the
cycle will be cancelled if a leak is detected. See Leak
Protection in the Getting started section. Contact Café
for service.
Make sure the drawer is firmly closed.
Make sure water valve (usually located under the sink) is
turned on.
Turn the Childlock off. See Lock Options in the Getting
started section.
Knock once on the right side of the drawer front and open
drawer within 30 seconds.
Wait until power resumes, program will restart in same
part of wash program.
drawer front, rather than using a light tap.
Contact Café for service.
Contact Café for service.
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