Voice Alert; Voice Prompt - EUFY RoboVac G20 Manual Del Usuario

Problems Solutions
• Remove objects within 3 ft/1 m to the left and right side
and within 6 ft/2 m of the front of the Charging Base.
RoboVac cannot return
to the Charging Base.
• Check if RoboVac is stuck by any objects.
• Clean the charging contact pins.
RoboVac's movements
• Clean the sensors carefully with a dry cloth.
or travel path are
• Restart RoboVac by turning the power switch off and on.
abnormal.
• Make sure RoboVac is fully charged (indicated by a solid
blue LED light) before cleaning.
• The cleaning time will be affected by the suction mode
and floors/rugs to be cleaned:
• On floors: approx. 100 / 80 / 70 / 40 minutes of
cleaning in Quiet / Standard / Turbo / Max suction
mode respectively
RoboVac's cleaning
• On rugs: approx. 80 / 60 / 55 / 30 minutes of cleaning
time becomes shorter
in Quiet / Standard / Turbo / Max suction mode
respectively
• Check if RoboVac has alerted you with any voice prompts
or LED indicators. Refer to the "Voice Alert" section in
this manual.
• If your cleaning time is much less than the time
mentioned above, contact eufy customer service for help.
• Make sure you entered the Wi-Fi password correctly.
• Make sure your RoboVac, router, and mobile phone are
RoboVac cannot
connect to a Wi-Fi close enough to ensure a strong signal strength.
network.
• Make sure your Wi-Fi router supports the 2.4GHz and
802.11b/g/n bands; the 5GHz band is not supported.
• Check if there are any Internet connection problems.
• Check whether you have installed the Amazon Alexa
app onto your smart device and enabled "EufyHome -
You cannot control
RoboVac" Skill in the Amazon Alexa app. For details, refer
RoboVac with Amazon
to the "Smart Integrations" page in the EufyHome App.
Alexa.
• Make sure you have an EufyHome account and have
connected to RoboVac.
• Make sure you are using correct Alexa voice-commands.
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Problems Solutions
• Check if there are any Internet connection problems.
• Check if you have installed the Google Home app onto
your smart device and initiated the "EufyHome" action
in the Google Home app. For details, refer to the "Smart
You cannot control
Integrations" page in the EufyHome App.
RoboVac with the
• Check if you are using the proper commands when
Google Assistant.
talking to the Google Assistant. When making your
request, first say the wake words "Ok Google".
• Repeat your question. Speak clearly to the Google
Assistant.

Voice Alert

When RoboVac encounters a problem, the red indicator on RoboVac will flash and you
will hear the relevant voice prompts.
The voice prompts below are only for reference and may be changed slightly after
voice pack updates. Please follow the voice prompts you have heard to find the cause
and solution below.

Voice Prompt

Cause and Solution
Front bumper is stuck. Tap it repeatedly to remove any
dust;
Error 1: Front Bumper Stuck
If not, move the device to a new position and try again.
Wheel may be stuck or trapped. Clear any obstacles
in the surrounding area and check the wheel for any
Error 2: Wheel Stuck
trapped dust. Move the device to a new position and
try again.
Error 3: Side Brush Stuck Side brush may be stuck. Clean it and try again.
Error 4: Rolling brush stuck. Remove the rolling brush, roller joint, roller brush cover,
Remove and clean the and suction inlet to clean it. Once cleaned, place the
rolling brush items back into the device and try again.
Error 5: Device Stuck or Device is trapped. Clear any obstacles in the
Trapped surrounding area and try again.
Device may be suspended in air. Move it to a new
Error 6: Device Stuck or position close to the original position and try again. If
Trapped the device is still unable to start, clean the edge sensor
and try again.
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