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Troubleshooting guide
Depending on the model, your washing machine is equipped with various automatic safety
functions. This enables faults to be detected in good time and the safety system can then
react appropriately. These faults are frequently so minor that they can be resolved within a
few minutes.
The washing machine will not start, no indicator lamps are on.
Check whether:
• The mains plug is inserted into the socket and the power switched 'ON' .
• The wall socket is functioning correctly (use a table lamp or similar appliance to test it).
The washing machine will not start...
Check whether:
• The door is properly closed ;
• The «Start/Pause» button has been pressed;
• The «Water tap closed» indication lights up. Open the water tap and press the «Start/
Pause» button.
The appliance stops during the programme (varies depending on model)
Check whether:
• Check if there is too much foam inside, machine enters kill-foam routine. The machine will
run again automatically after a period.
• The washing machine's safety system has been activated (see «Fault description table»).
Residue from detergent and additives left in the detergent drawer at end of wash.
Check whether:
• The cover grid of the softenercompartmentand the cover grid of the detergent compartment
are correctly installed in the detergent dispenser and all parts are clean (see «Care And
Maintenance»);
• Sufficient water is entering. The mesh filters of the water supply could be blocked (see
«Care and Maintenance»);
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Machine vibrates during spin cycle.
Check whether:
• The washing machine is level and standing firmly on ail four feet;
• The transport bolts have been removed. Before using the machine, it is imperative that the
transport bolts are removed.
Final spin results are poor.
The washing machine has an imbalance detection and correction system. If individual heavy
items are loaded (e.g. bathrobes), this system may reduce the spin speed automatically or
even interrupt the spin completely if it detects too great an imbalance even after several spin
starts, in order to protect the washing machine.
• If the laundry is still too wet at the end of the cycle, remove some articles of laundry and
repeat the spin cycle.
• Excessive foam formation may prevent spinning. Use the correct amount of detergent.
• Check that the spin speed selector has not been set to «0».
If your washing machine has a time display: the programme time Initially displayed is
lengthened I shortened by a period of time:
This is a normal capacity of the washing machine to adapt to factors that can have an effect
on the wash programme time, e.g.:
• Excess foam formation;
• Load imbalance due to heavy items of laundry;
• Prolonged heating time due to reduced inlet water temperature;
Because of influences like these, the time remaining in the programme run is recalculated, and
updated if necessary. In addition, during the filling phase, the washing machine determines
the load and if necessary adjusts the initial programme time displayed accordingly. During
such update periods, an animation appears on the time display.
For Models with Single Inlet
Fix the inlet hose to the cold water tap and to the inlet valve on the rear side of the machine as
Ensure that:
All connections are tightly fixed.
Do not allow children to operate, crawl on, be near or inside your washer.
Note that during the wash cycles, the surface temperature of the porthole door may increase.
Close supervision of children is necessary when the appliance is used near children.
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