Faq - Looki DoorEye Plus Guía Rápida

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FAQ

Q: The camera cannot be previewed properly.
A: Check if the network is weak. If yes, place the router close to the
smart doorbell for better reception. If it still cannot preview, reset the
camera and add again.
Q: After resetting the device, why is the camera still in the device list?
A: Resetting the device only resets the camera's network configura-
tion, not the App configuration. You must log into the App to delete the
camera.
Q: How to switch the camera network to another router.
A: Firstly, remove and reset the device on the App, then configure the
new network for the device again through the App.
Q: The device does not recognize the SD card.
A: Please power off the device and remove the SD card, then insert it
again correctly. Check if the SD card is working normally and whether
it is in FAT32 format. Note: When the network is unstable, the App might
prompt that the SD card cannot be recognized.
Q: Why I can't get the notifications on my cell phone App?
A: Please check if the App is running in the background of your phone,
and the relevant notification functions are enabled. Message
notification and authority confirmation must be activated on your
mobile phone.
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