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L I M I T E D C O N S U M E R W A R R A N T Y
Offering our customers the highest quality at all times is a
fundamental part of the Hansgrohe, Inc. company philosophy. We
offer consumers a limited warranty on our hansgrohe
branded products.
This warranty is limited to products manufactured by Hansgrohe,
Inc. that are purchased from a Hansgrohe, Inc. authorized seller
by a consumer in the United States or Canada after September 1,
2019, and installed in either the United States or in Canada.
WARRANTY
Hansgrohe, Inc. warrants to the original consumer purchaser that
hansgrohe and AXOR products will be free from defects in material
and workmanship for as long as the original consumer purchaser
owns both the product and the home in which the product was
originally installed. For commercial purchasers, the warranty period
is (a) one (1) year for hansgrohe products and (b) five (5) years
for AXOR products, in each case from the date of purchase. The
warranty period for products in the Rubbed Bronze, Matte Black
and Matte White finishes are three (3) years from the date of
purchase. This warranty is non-transferable.
WHAT WE WILL DO
Hansgrohe, Inc., at its option, will replace any product or part
of the product that proves defective in workmanship and/ or
material, under normal installation, use, service and maintenance.
If Hansgrohe, Inc. is unable to provide a replacement part or
product and repair is not practical or cannot be made in timely
fashion, Hansgrohe, Inc. may elect to refund the purchase price
in exchange for the return of the defective product. REPAIR OR
REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND
OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS LIMITED
WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANTY
Because Hansgrohe, Inc. is unable to control the quality of
hansgrohe or AXOR products sold by unauthorized sellers, unless
otherwise prohibited by law, this warranty does not cover hansgrohe
or AXOR products purchased from unauthorized sellers. Authorized
sellers can be found on hansgrohe and AXOR branded websites.
Labor and other expenses for disconnection, deinstallation, or
return of the product for warranty service (including but not limited
to proper packaging and shipping costs), or for installation or
reinstallation of the product are not covered by this warranty.
Hansgrohe, Inc. shall not be liable for any damage to the product
resulting from:
•
reasonable wear and tear
•
outdoor use
•
misuse (including use of the product for an unintended
application)
•
freezing water
•
excessive water pressure
36
•
pipe corrosion in the home in which the product is
installed
and AXOR
•
abuse, neglect or improper or incorrectly performed
®
®
installation, maintenance or repair, including the use of
abrasive or caustic cleaning agents or "no-rinse" cleaning
products.
This warranty does not cover: (i) accessories, connected materials
and products, or related products not manufactured by Hansgrohe,
Inc. (ii) any hansgrohe or AXOR product sold for display purposes
or (iii) hansgrohe or AXOR products purchased from unauthorized
sellers.
WHAT YOU MUST DO TO OBTAIN WARRANTY SERVICE
OR INFORMATION
Contact your retailer, or contact Technical Service at:
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and place of
purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage prepaid
and carefully packed and insured, to:
When warranty service is completed, any repaired or replacement
product or part will be returned to you postage prepaid.
REVISED SEPTEMBER 1, 2019.
Limitation on Duration of Implied Warranties: Some States do not
allow limitations on how long an implied warranty lasts, so the below
limitations may not apply to you. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED
TO THE STATUTORY PERIOD OR THE DURATION OF THIS
WARRANTY, WHICHEVER IS SHORTER.
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
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