Troubleshooting; Try These Solutions First - Bose VIDEOBAR VB-S Manual De Instrucciones

TROUBLESHOOTING

Try these solutions first.

If you experience problems with the VB‑S, try these solutions first:
Make sure the VB‑S is connected to power.
Make sure any cables connected to the rear panel are securely
connected. See Cable Connections (Page 21).
Check the status indicators. See Front Panel (Page 27).
Make sure your mobile device supports Bluetooth connections.
Check for available VB‑S software updates. See Update the Software
(Page 45).
Move your Bluetooth device closer to the VB‑S and away from any
interference or obstructions.
Adjust the volume on the VB‑S, computer, Bluetooth device, or any
other audio sources. See Manage Audio Levels (Page 39).
If you could not resolve your issue, see the table below to identify
symptoms and solutions to common problems. If you are unable to resolve
your issue, contact Bose customer service.
Visit: support.Bose.com/VB‑S
Problem
I hear music but
my computer is not
connected.
The sound is too
quiet or not audible
at all.
TR OUBL ES H O OTI N G
What to Do
Check if the Bluetooth indicator is lit solid
white. If so, someone's Bluetooth device may
already be paired with the VB‑S. Press and
hold the Bluetooth button on the remote
control for 3 seconds to disconnect it.
The volume may be too low. Raise the volume
using:
the VB‑S remote control
your Bluetooth mobile device (if you are
using one)
your meeting software (speaker volume)
If you still hear no sound, make sure Bose
Videobar VB‑S is selected as the speaker in
your meeting software.
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