IV. Frequently Asked Questions (FAQ)
This section includes frequently asked questions and answers for the InBody970. If a problem persists even
after checking below, please contact the Customer Service. For contact information, please check
"01. Customer Service Information" at "FAQ" in the Administrator Menu of the InBody970.
A. Regarding the Device
If a problem arises with the InBody970, you may first attempt to check the 'FAQ' in the Administrator Menu. The
InBody970 can help you diagnose and solve some problems. If your problem cannot be resolved through the
'FAQ', please refer to the possible solutions below.
Question
Power does not turn on.
•
28
Insert the power plug completely into a grounded 3-socket outlet.
•
When using a power strip, the power will not turn on when the power
•
switch of the power strip is turned off. Check the power strip with the power
cable connected.
The problem may occur if the power cord is not completely plugged into
•
the adapter. Insert the power cord completely into the adapter.
The problem may occur if you are using the power adapter that is not provided
•
by InBody. Always connect a power adapter (DC 12V, 3.4A/3.34A) provided
by InBody.
Power Adapter
Answer
Grounded 3-socket Outlet
Power Switch of Power
Strip
Power Cable