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Common Problems
Problem Type
Cannot be started
Cannot be charged
Cannot be recharged
Abnormal noises during operation
Lowered performance or leaking dust
Can't connect to Wi-Fi
Consuming power while on
the charging base
Scan the QR code if you need more help
Solution
•
The battery is low. Place the product on the charging base and align it with the wireless power receiver. The device should
automatically turn on. If the device was out of power, it may take some time to turn on.
•
The ambient temperature exceeds the normal operating range of 0-40°C. Only use the product in environments where the
ambient temperature is within this range.
•
Remove the device and check whether the indicator of the charging base is on. Ensure that both ends of the charging base power
adapter are plugged in, the front of the device is facing the charging base, and the distance between the front of the device and
the charging base is around 2 cm.
•
The connection may be poor. Clean the charging contacts on the wireless power receiver and the device body, or remove the side
brushes.
•
Charge the device in an ambient temperature of 0-40°C.
The product is too far away from the charging base. Move it closer and try again.
There may be a foreign object entangled in the primary brush, side brushes, or wheels. Turn o the product and clean it.
•
The dust bin is full and needs to be cleaned.
•
The filter is clogged and needs to be cleaned or replaced.
•
The main brush is entangled with a foreign object and needs to be cleaned.
•
The Wi-Fi signal is poor. Make sure the product is in an area with good Wi-Fi coverage.
•
A Wi-Fi connection error has occurred. Please reset the Wi-Fi connection, download the latest version of the mobile client, and try
again.
•
The password you entered was incorrect.
•
The router is running a 5GHz network. This product only supports connection to 2.4GHz networks.
When the product is on the charging base, it will consume a small amount of power to ensure optimal battery performance.
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