Troubleshooting - EUFY RoboVac L35 Hybrid+ Manual Del Usuario

3
Discard the used dust bag.
4
Install a new dust bag.
5 Press down to close the top cover.

Troubleshooting

The solutions below are for general questions. If your problem persists, visit www.
eufylife.com, go to the EufyHome app, or contact support@eufylife.com for help.
Problems Solutions
• Make sure the battery is fully charged.
RoboVac cannot be
• If you still have trouble, reset RoboVac to factory
activated.
settings.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn RoboVac off, and then
RoboVac stops working
turn it back on.
suddenly.
• Check if RoboVac has alerted you with any voice
prompts or LED indicators. Refer to the "Voice Alert"
section in this manual.
38 EN
Problems Solutions
• Make sure RoboVac is turned on.
• Make sure the scheduled time has been set
correctly. Check if the time zone in the EufyHome
app is consistent with that on your mobile device.
You cannot schedule • Check if RoboVac's power is too low to start
cleanings. cleaning.
• Cleaning schedules are erased when RoboVac is
powered off. If RoboVac is powered on without
Internet access, cleaning schedules will not
synchronize and must be reset via the app.
• Check if any obstructions are blocking the suction
inlet.
Suction power is weak. • Empty the dust box.
• Check if the filter is wet due to water or other liquid
on the floor. Air-dry the filter completely before use.
• Check if the indicator on the auto empty station
lights up. If not, reconnect the adapter with the auto
empty station and try a new power outlet. If the
problem persists, contact the eufy service center to
repair or replace the auto empty station.
RoboVac cannot be
charged. • Dust off the charging contact pins with a dry cloth.
• Check if you can hear a beep when RoboVac is
docked onto the auto empty station. If not, contact
the eufy service center to repair or replace the auto
empty station.
• Remove objects within 1.6 ft / 0.5 m to the left and
right side and within 4.9 ft / 1.5 m of the front of the
RoboVac cannot return to
auto empty station.
the auto empty station.
• Check if RoboVac is stuck on any objects.
• Clean the charging contact pins.
• Clean the sensors carefully with a dry cloth.
RoboVac's movements or
travel path are abnormal.
• Restart RoboVac by turning it on.
• Make sure there is enough water in the water tank.
Water does not come out
• Make sure the water tank and mopping cloth are
during mopping.
properly installed.
• Make sure the water tank and mopping cloth has
Too much water comes out
been installed properly.
during mopping.
• Check if the water tank is damaged.
EN 39