Warranty And Repair Information - Dogtra Europe E-FENCE 3500 Manual De Instrucciones

WARRANTY AND REPAIR INFORMATION

Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED WARRANTY for the products
sold by Dogtra-Europe and its authorized distributors/retailers. The warranty begins from the date
of the original purchase. The replaceable batteries of YS100, iQ No Bark Collar and iQ CLiQ are not
covered by Warranty.
* The cost of shipping products under warranty back to Dogtra-Europe is the customer's responsibility.
Dogtra-Europe will provide/pay (via regular ground service) the shipping cost back to the customer.
Any expedited shipping service will be at the customer's expense. If a repair is not covered by warranty,
the cost of Parts, Accessories, Labor fees, and Shipping fees incurred are the customer's responsibility.
Labor fees will be variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We
strongly recommend keeping the original receipt.
E-FENCE 3500
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due to misuse by the owner or
dog, improper maintenance, and/or lost units. Any water damage on the Water Resistant Transmitters
UNSICHTBARER ZAUN FÜR HUNDE
of the Dogtra 175NCP, 180NCP, 200NCP, 400NCP, 410NCP, iQ CLiQ and iQ PLUS Series, and the
Water Resistant Receivers of the RRS, RRD, and RR Deluxe, will not be covered. All replacement costs
for either the transmitter or receiver will be the owner's responsibility. The warranty does not cover
failure resulting from damage, abuse or loss of parts. The warranty is void if the unit has been altered
or an unauthorized person has damaged the unit while attempting repair work. Battery replacement
by the customer during the warranty period is not recommended. If the customer chooses to replace
the batteries, any damage to the unit during the change-out by the owner will void the warranty. The
removal of serial numbers from any Dogtra products will void the warranty. Dogtra reserves the right
to retain and discard any parts or accessories that have been found damaged upon replacement and
repair.
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair will include parts, labor and
shipping. The owner will be informed about the repair costs before the product is repaired. Write a
note briefly explaining the problem. Include your name, address, city/zip code, phone number and
email address.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the "Troubleshooting Guide" in the Owner's Manual and call
customer service at +33 (0)1 30 62 65 65, for technical support, before sending it to Dogtra-Europe for
Service.
The cost of shipping products under warranty back to Dogtra-Europe is the customer's responsibility.
Dogtra-Europe is not responsible for units
damaged or lost in transition to Dogtra. Dogtra-Europe is not responsible for loss of training time or
inconvenience while the unit is in for repair work. Dogtra-Europe does not provide loaner units or any Bedienungsanleitung
form of compensation during the repair period. A copy of the sales receipt showing the purchase date
Bitte lesen Sie die Bedienungsanleitung vor Inbetriebnahme
is required before warranty work is initiated. Please include a brief explanation outlining the problem
and include your name, address, city/state/zip code, daytime phone number, evening phone number,
des Gerätes und bewahren Sie diese für spätere Verwendung auf.
and email address. If the repair costs are not covered under warranty, we will call you for payment
information and authorization.
For any questions concerning your Dogtra products, call us at +33 (0)1 30 62 65 65, or email us at
sav@dogtra-europe.com.
Send repair units to
Dogtra-Europe
12-14, Rue Augustin Fresnel
78310 Coignières, FRANCE
The diagrams and representations in the manual may differ slightly from the actual product
depending on the model type.
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