MonsterShop Clothes Airer Manual Del Usuario página 5

Troubleshooting
Resolution Guide
Please read through the guide below if you have any issues or faults with your device. The
information covers and resolves the majority of frequently asked questions.
What do I do if...
Q: ... there are parts missing from my order?
A: If there are parts missing from your order, please contact our friendly and helpful Customer
Support Team. These contact details can be found in the Contact Us section of this manual.
Q: ... the pulleys/cleat hook are not fixing into the ceiling/wall firm enough?
A: Ensure you have pre-drilled deep enough into the wall, and ensure that you have used the
rawlplugs provided. If the problem persists, check that there is a wooden beam/joist where you
are drilling. If there is no beam/joist, the rawlplug and screw will have no leverage to attach to.
Detach and reposition if necessary.
Q: ... my wooden laths do not reach across the cast iron racks?
A: Did you use the guide, measure the distance and mark with a pencil first? If not, re-read the
assembly instructions and follow the marking guide.
For all other issues please contact our Customer Support department via the details on the
Contact page.