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PROBLEM
The Shark
Lift-Away
®
Steam Pocket
Mop will not
®
turn-on.
The unit will not make steam.
The Shark
Lift-Away
®
Steam Pocket
Mop leaves
®
water on the floor.
Cannot activate steam / flashing
blue light remains on.
The Shark
Lift-Away
®
Steam Pocket
Mop left a
®
white spot on the floor.
Floors are cloudy, streaky or
spotty after steaming.
The nozzle leaves water drops
on the garment or upholster.
34
1.800.798.7398
POSSIBLE REASONS & SOLUTIONS
Your steam mop should be securely plugged into an electrical outlet.
Pro
®
Check your fuse or breaker.
If your unit still does not work, call Customer Care at 1.800.798.7398.
The Steam Mop should be securely plugged into an electrical outlet. Check your
fuse or circuit breaker or try a different outlet.
Make sure the Water Tank is full, the unit is plugged in, and the light around the
Steam Control Button is solid.
If the light around the Steam Control Button is not lit, try a different electrical
outlet.
If the light around the Steam Control Button is blinking, press the Steam Control
Button to select a Steam Setting.
If the light around the Steam Control Button is solid, wait 30 seconds for the unit
to warm up.
If after following the above steps the Steam Mop still does not produce any
steam, contact Customer Service at 1-800-798-7398 or at
consumer-services@sharkninja.com.
Pro
Check to see if your cleaning pad is too wet. We recommend you unplug the
®
steam mop and change the cleaning pad.
Make sure the cleaning pad is attached correctly
If you have already plugged in your unit, unplug and try a different outlet. This
may reset the standby mode.
Add water to the tank and select steam setting by pressing the STEAM
CONTROL button.
If your unit still does not work, call Customer Care at 1.800.798.7398.
Pro
®
Do not leave your steam mop on the floor with a damp or wet cleaning pad.
If you're using tap water, we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
The Pocket Pad might be dirty. If it is, flip it over to the clean side or change it
entirely. If you washed the Pocket Pad with powdered detergent, then it could be
damaged and require replacement.
This could also be an indication of soap or grease residue that has accumulated
on the floor. As our Steam Mops use only a small amount of water, it may not
be enough to rinse off the accumulation of residue that the steam is bringing to
the surface. We suggest rinsing the floor with nothing but water, letting it dry,
and then steam mopping again with a clean Pocket Pad. One or more rinses will
generally remove the residue.
A more stubborn case may require you to rinse the floor with a mix of one part
vinegar and two parts water* (but DO NOT put vinegar or any other cleaner into
the Steam Mop's Water Tank).
*Please consult your flooring manufacturer's care and maintenance instructions
before applying any cleaning products or solutions including vinegar.
The garment steam bonnet or the upholstery bonnet must be in place at all times
during usage. The steamer bonnet prevents water drops from being left on the
garment or the upholstery and removes impurities from your water.
If the steamer bonnet is too wet or the frame has condensation, let the unit cool
for 30 minutes, remove the steamer bonnet and let it dry out before using again,
or replace with a new steamer bonnet.
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