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Troubleshooting Tips ... Before you schedule service
Problem
My precision probe
is not accurately
maintaining low
temperatures
Pan won't pair or
activate when tapping
handle
Experiencing
performance or minor
technical issues
including seeing
20F or 100F as set
temperature
The unit cancelled
my precision cooking
mode
Unable to reach
set temperature in
Precision Cooking
Mode
Unresponsive keypad Keypad is dirty.
20
Possible Cause
The pot size, pot set-up, and/or burner size you are
using may be unsuitable to hold low temperatures.
Tapping force is too light.
Battery in pan is low or dead.
Using different pan hardware.
Old unit or pan software.
Battery in device is low or dead.
Old unit or pan software.
Your precision cooking device has gone out of
range.
Your precision cooking device had a computation
malfunction.
The unit lost communication with your precision
cooking device.
Some cooking techniques and set temperatures in
combination may trigger a fault in the temperature
sensing algorithm.
Boiling water or cooking liquid based foods at high
temperatures will result in temperature stalls close to
the set temperature.
A fuse in your home may be blown or the circuit
breaker tripped.
Object, such as utensil or debris, is on the control
interface.
Liquid is on the control interface.
What To Do
Remove the lid, use a larger diameter pot, or use a smaller
burner. Please keep your unit connected and install upcoming
updates to improve performance.
Double tap the pan with firm taps (or knock) on the black
plastic endcap.
Replace AAA battery, installing with positive end out of handle.
Check that your pan has a black endcap that unscrews from
the end of the handle. Pans with an oval module reading
"Hestan Cue
®
" will not work with Café appliances.
Connect your unit to the SmartHQ app and update unit
software. Connect your unit and pan to the Hestan Smart
Cooking app and update pan software.
Replace AAA battery in pan, or charge probe.
Connect your unit to the SmartHQ app and update unit
software. Connect your unit and pan to the Hestan Smart
Cooking app and update pan software.
This could indicate a problem with the device. If the problem
persists, please contact the device manufacturer.
This could indicate a problem with the device or the unit.
If the problem persists, please contact the device or unit
manufacturer.
Re-start the precision cooking mode and if problem persists
under the same conditions but is not consistent in other use
cases, contact the unit manufacturer.
Use temperature settings for pan frying, sautéing, and searing
when using Hestan Cue cookware or built-in conventional
Precision Cooktop Sensor. The Precision Cooking Probe
accessory can be used to control liquid temperatures between
100-200° F for slow cooking, simmering, and advanced
cooking techniques like Sous Vide.
Clean the keypad.
Replace the fuse or reset the circuit breaker.
Remove object from control interface.
Wipe control interface to remove liquid.
49-2001131 Rev. 1
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