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10. Appendix
FAQs (Frequently Asked Questions)
Q1:
Why can't I connect to the Ep600 via Bluetooth?
A1:
1) Check whether the IOT module is installed correctly and whether it works well
(The top light is always on, the bottom two lights flash alternately).
2) Check whether Bluetooth permission in APP is allowed.
3) Check whether the Bluetooth function is turned on in the phone.
4) Check whether the app has obtained permission for the location of the phone.
Q2:
Why can't I connect to the Ep600 remotely?
1) Check whether the IOT module is installed correctly and whether it works well
A2:
(When WIFI network is configured, the bottom two lights flash alternately) .
2) Make sure the EP600 is configured with WIFI.
3) Check that the password is entered correctly and that it meets the character
requirements set by our app.
4) Check if the WIFI is in the 2.4G band.
Q3:
Why is there no output on the backup side?
A3:
1)For backup application, "AC ON " on the App must be turned on.
2) If the battery is empty and if the utility power and PV are not connected, the
output will automatically switch off.
Q4:
How long does it take to start up an EP600 energy storage system?
A4:
Different power-up methods may cause slight variations in the boot-up time,
the maximum duration is less than 3 minutes, please be patient.
Q5:
If the customer has solar panels over 6kWp, for example a 12kWp PV array on
roof, can they be connected to the PV input ports of the EP600? Can the EP600
be adjusted to automatically regulate the input current?
A5:
The EP600 can be connected to a customer's solar array as long as the
open-circuit voltage value is between 150 V and 550V, but the EP600 can only
accept up to total 6000 W for both of two PV input(each 3 kw). Yes, the EP600
automatically adjusts the current and limits the maximum current to 12.5A.
Q6:
Does the EP600 support simultaneous charging and discharging?
A6:
Sure, the EP600 can charge and discharge at the same time.
Q7:
If home appliance could be powered by the solar PV panels while they are
charging the batteries?
A7:
Yes, the PV takes priority to run home appliance and extra energy for charging
the battery, when the battery is charged, the energy generated by solar panel can
be fed to the grid if the function of feeding to the grid on the APP is permitted.
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