Eleglide Coozy Manual De Usuario página 8

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13. Warranty
Eleglide provides an easy, reliable and efficient service for all products under our warranty. Please
refer to the chart below for the warranty periods of various products and accessories starting
from the date of purchase.
Our distributors, partners, sellers and re-sellers should provide after-sale services directly to their
customers. If your Eleglide product has a warranty-related issue, please contact the seller from
whom you purchased the product. You should provide all relevant order information, such as order
numbers, invoices, receipts, etc.
Model Components
Frame
Motor
Controller
Throttle Control
Battery
Charger
LED Display
Disc Brake
Coozy
Brake Assembly
Folding Assembly
Headlight
Taillight
Handlebar
Handlebar Grip
Wheel
Others
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Warranty
1 year
1 year
1 year
1 year
6 months
6 months
1 year
1 year
1 year
1 year
1 year
1 year
1 year
14 days
30 days
14 days
WARRANTY PROCESS
Buyers have to provide sufficient proof of purchase.
A description of the defect needs be provided in order to issue a warranty claim.
Visible proof of defect must be provided along with the item's serial number (if any).
Eleglide must document what happens when buyers troubleshoot the products.
You may need to return an item for quality inspection.
When you return the defective product, you should put it in the original packaging or the
packaging approved by the dealer.
VALID PROOF OF PURCHASE
The order number of your online purchase from the Eleglide's authorized reseller. (Check the
resellers from where to buy page.)
Sales invoice.
Dated sales receipt from the authorized Eleglide's reseller.
Please note that more than one type of proof of purchase may be required to process a warranty claim
(such as receipt of money transfer and confirmation of address that the item was originally shipped to).
WARRANTY WILL BE VOID IN THE FOLLOWING SITUATIONS:
The product is out of the warranty period.
The product is lost or stolen.
The product is free or complimentary.
The product is used in inappropriate ways or conditions, including but not limited to: falls,
extreme temperatures, water, improper operations.
The product is not in its original state, such as modifications.
The product has been used in combinations with accessories that is not compatible with the
product.
Buyers have no sufficient proof of purchase of products.
Unsupported software or firmware has been installed to the product.
When a damage is caused by the customer, the customer is responsible for the costs for the
repairs and shipment.
Customers' personal items are sent to Eleglide, instead of the Eleglide products.
The product is purchased from an unauthorized re-seller.
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