TROUBLESHOOTING
The following checklist can help you to solve some issues which you may encounter when using the unit. Before consulting it, check the connections and
follow the instructions in the user manual. Do not use the unit in abnormal condition, for example without sound, or with smoke or foul smell can cause fire
or electric shock, immediately stop using it and call the save where you purchased it.
Issue
Possible cause
General
The unit does not switch on.
Car ignition is not on.
Cable is not properly connected.
Fuse is burnt.
No sound
Volume is set at minimum or the MUTE function is on.
The unit or screen does not
The unit system is unstable.
work normally.
Tuner mode
Unable to receive stations.
The antenna is not correctly connected properly.
Bad quality reception of radio
The antenna is not fully extended or it is broken.
station.
Preset stations are lost.
- You may have changed reception AREA (USA...) as
this changing cancel all your presets stations.
- You maybe RESET the unit inadvertently (the unit has
turned back to factory settings
"No service" in DAB mode
The radio start-up scan was interrupted
USB mode
Unable to insert USB device
The USB device has been inserted the wrong way
round.
The USB device cannot be
NTFS format is not supported.
read.
Application files such as ".exe"cannot be read
Microphone
practical advice :
Bad quality sound of the microphone
Bluetooth microphone
recommandation
Solution
Turn your car key in the ignition.
Check cables connection.
Replace fuse with a new fuse of the same capacity.
Check the volume or switch the MUTE function off.
Please contact our After Sales Service
Please check if the antenna is correctly connected and check adaptors.
Fully extend the antenna and if broken, replace it with a new one.
- Please turn back to the right AREA.
- You need to set again all parameters
Start a new DAB scan
Insert it the other way around.
Check that the file system is in FAT or FAT32 format. Due
to different formats, some models of storage devices or
MP3 players may not be read.
Please make sure that the USB device only contain WMA or MP3 (AAC not compatible)
According the location of the radio in your machine, which microphone to use :
- If the radio location is in face to the driver, we recommend then to use the front panel
microphone.
- If the radio location is not face to the driver but on the sides or rear, we highly recommend the
use of wired remote microphone (rear connection) and place the microphone face to the driver.
EN-14