KE GENNIUS 12 Manual Del Usuario página 31

WARRANTY AND RESPONSIBILITIES
On receipt of the goods the customer must immediately check their quantity, the condition of
the packaging and that they match the details given on the shipping documentation etc. At the
same time, they must note any missing parts, defects, damage or other claims or they shall
have no future recourse in this regard.
The warranty operates as specified by law. In any event, the supplier shall never be held
responsible for losses, damages, costs or personal injury due to improper use of the products,
particularly considering the sales information and other communications supplied, even when
this is in the form of instructions for the conservation, storage, installation and use.
Any damage not identified upon delivery must be notified to the supplier in writing within
the timeframes set out by law, and in any event before installation. Before installation, the
customer or installer is, indeed, responsible for checking all product components and their
operation.
In the event of any dispute, the supplier must be authorised to proceed with appropriate
checks on site. In the event of defects or other issues recognised by the supplier, the customer
shall be limited to the right of replacement of the product component or item without any
repayment of expenses, including expenses borne by the customer for the replacement of
products already in use, labour costs, shipping etc.
Non-consumer customers shall have no right of recourse towards the Supplier.
The warranty shall not apply in the following cases: - If the defect is ascribable to a failure to
follow the instructions, technical and maintenance requirements and information provided by
the Supplier - If defects are ascribable or otherwise due to installation performed by a non-
professional or otherwise unauthorised installer - In cases where work has been performed on
the product by unauthorised personnel - Problems or damage deriving from unforeseeable/
accidental or exceptional events (torrential rain, storm-force winds, tornadoes etc.) - Damage
or changes in colour of the fabric or other components due to prolonged exposure to the
elements (sun, rain, wind etc.).