Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When
your Pit Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, maintenance,
cleaning, or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
No Power Lights On The
Control Board
Fire in burn pot will not
light
Flashing dots on display
screen
Flashing temperature on
display screen
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TROUBLESHOOTING
CAUSE
Temperature control dial is
still off.
Not connected to power
source
Fuse blown on the control
board
Faulty control board
Auger not primed
Auger motor is jammed
Igniter failure
The igniter is on
Grill temperature is below
65°C /150°F
SOLUTION
Press the Power Button, and ensure the button glows blue to show there is a
power connection. Turn the Temperature Control Dial to a temperature setting.
Ensure unit is plugged into a working power source. Reset breaker. Ensure a
minimum 10 amp service. Ensure all wire connections are firmly connected
and dry.
Remove the hopper access panel. Press in plastic tabs holding the control
board in place and carefully pull controller inside the hopper to release con-
troller. Check the fuse for a broken wire or if the wire has turned black. If yes,
fuse needs to be manually replaced.
Control Board needs to be replaced. Contact Customer Care for a replacement
part.
Before the unit is used for the first time or anytime the hopper is completely
emptied out, the auger must be primed to allow pellets to fill the auger tube.
If not primed, the igniter will timeout before the pellets reach the burn pot.
Follow Auger Priming Procedure.
Remove cooking components from the main barrel. Press the Power Button
to turn the unit on, turn Temperature Control Dial to SMOKE, and inspect the
auger feed system. Visually confirm that the auger is dropping pellets into
the burn pot. If not operating properly, call Customer Care for assistance or a
replacement part.
Remove cooking components from the main barrel. Press the Power Button
to turn the unit on, turn Temperature Control Dial to SMOKE, and inspect
the igniter. Visually confirm that the igniter is working by placing your hand
above the burn pot and feeling for heat. Visually confirm that the igniter is
protruding approximately 13mm / 0.5 inches in the burn pot. If not operating
properly, follow Manual Start-up to continue use of grill. Call Customer Care
for assistance or a replacement part.
This is not an error that effects the grill. Used to show that the unit has power
and is in its start-up cycle (igniter is on). The igniter will turn off after five
minutes. Once the flashing dots disappear, the grill will begin to adjust to the
desired temperature selected.
This is not an error that effects the unit; however, it is used to show that there
is some risk that the fire could go out. Check hopper for sufficient fuel or if
there is an obstruction in the feed system. Remove pellets and follow Care and
Maintenance instructions. Check Grill Probe and follow Care and Maintenance
instructions if dirty. Check burn pot for ash build-up or obstructions, and
follow Care and Maintenance instructions for ash build-up. Check fan. Ensure it
is working properly and air intake is not blocked. Follow Care and Maintenance
instructions if dirty. Check auger motor to confirm operation (rotation), and
ensure there is no blockage in the auger tube.
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PIT BOSS® GRILLS