Samsung POWERbot SR1AM70 Serie Manual Del Usuario página 38

Troubleshooting
Symptom
SmartThings App cannot be
installed.
A message of product
registration failure appears.
During product registration,
recharging button is pressed
and held as instructed but
the next step does not
appear.
During product registration,
the wireless router I want to
connect cannot be searched.
During product registration,
the AP password
1111122222 is not input
correctly.
During product registration,
the password of the
connecting wireless router
is not input correctly.
A connection cut between
the SmartThings App and
the POWERbot occurs
though the product
registration is completed.
SmartThings App operates on Android OS 6.0 or later, iOS 10 or later.
The supporting OS version for SmartThings App may change later.
For rooted smart devices, standard installation and use will not be
guaranteed.
Try the product registration procedure again by referring to the pop-
up messages.
Please refer to the "Setting up the wireless router" in the user
manual.
Please refer to the steps for completing the product registration in
the user manual section "Adding a device to the SmartThings APP".
When the product registration fails repeatedly, reset the POWERbot
and Smartphone, run the SmartThings App again and try the product
registration.
The same Samsung account should be used for the login of App and
product registration.
All users should use the Samsung account issued by the same
country.
Press the recharging button until you hear it beep.
If the next step does not appear within several seconds, press the
recharging button one more time.
Cancel the product registration, run the SmartThings App again, and
try the product registration again.
Press and hold the "[robot vacuum] Samsung" on the network list and
delete the network to initialize the password.
Cancel the product registration, run the SmartThings App again, and
try the product registration again.
Press and hold the wireless router you want to connect on the
network list, and delete the network to initialize the password.
Refresh the screen and wait.
Run the SmartThings App again.
Check whether there is an internet connection problem. Especially, a
firewall may interrupt standard operation.
ENGLISH-38
Checklist