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13 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on.
; Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
Soundbar works erratically.
; After removing the power cord, insert it
again.
; Remote the power cord from the external
device and try again.
; If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power. (See
page 10.)
In case the remote control does not work.
; Point the remote directly at the Soundbar.
; Replace the batteries with new ones.
The Soundbar does not output any sound.
; The volume of the Soundbar is too low or
muted. Adjust the volume.
; When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
; For sound output of the TV, select
Soundbar. (Samsung TV: Home (
Settings (
) → Sound → Sound Output →
Select Soundbar)
; The cable connection to the Soundbar may
not be loose. Remove the cable and
connect again.
; Remove the power cord completely,
reconnect, and turn the power on.
; Reset the product and try again.
(See page 37.)
In case the TV is not connected via HDMI
(ARC).
; Check whether the HDMI cable is correctly
connected to the ARC terminal.
(See page 16)
; Connection may not be possible due to the
connected external device (set-top box,
game console, etc.). Directly connect the
Soundbar.
; HDMI-CEC may not be activated on the TV.
Turn on the CEC on the TV menu. (Samsung
TV: Home (
→ External Device Manager → Anynet+
(HDMI-CEC) ON)
There is no sound in when connecting to the
TV in HDMI (ARC) mode.
; Your device is unable to play the input
signal. Change the TV's audio output to
) →
PCM or Dolby Digital.
(For a Samsung TV: Home (
(
Output Audio Format)
ENG - 38
) → Settings (
) → Sound → Expert Settings → Digital
) → General
) → Settings
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