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Part 7: After-Sales Service
Dear User:
We sincerely express our gratitude to you for using our brand products. Our company follows the
target that "quality first, customer top". For the purpose of serving you the best in a long term, please
fill the user information in the custom info card, and thanks for your cooperation. If some exceptional
conditions happen to the air source heat pump water heater, please check and solve it according to
"table 1 of malfunction code" and "table 2 of common malfunctions". If you still cannot solve it, please
contact our company's special maintenance center.
You can also directly contact the after-sales service center and inform us the following information:
(1) Product's name, model number and purchase date;
(2) Detailed information about the malfunction;
(3) Your contact information including address and name.
wastes throughout the EU. To prevent possible harm to the environment or human health
from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of
material resources. To return your used device, please use the return and collection systems
or contact the retailer where the product was purchased. They can take this product for
environmental safe recycling.
This marking indicates that this product should not be disposed with other household
Correct Disposal of this product
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