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Troubleshooting Guide
Network status light fl ashes:
•
One Flash Every Five Seconds: No WiFi can be found or WiFi password is incorrect. Verify
wireless router is powered and functioning. Verify alarm is within range of wireless router. Re-
enter the WiFi information and verify the password before saving.
•
Two Flashes Every Five Seconds: An IP address cannot be obtained. Cycle the power to
your wireless router. Enable DHCP in your router set up (see router manufacturer's
user's manual).
•
Three Flashes Every Five Seconds: Email is unable to be sent. Verify the internet
connection is functioning. Verify the email address is valid.
Alarm setup page is not found:
•
Alarm setup button was not pressed. Press the alarm's setup button and connect to its
wireless network according to the setup instructions.
•
Your internet connected device (laptop, desktop, tablet, smartphone, etc.) is not connected
to the alarm or the same network when going through the verifi cation steps. Connect your device
according to the setup instructions.
Notifi cation emails or text messages are not received:
•
Email address or cellular information was not set up correctly. Verify email addresses are
valid and/or cell numbers are entered correctly.
•
Internet access is not functioning. Repair the internet connection.
•
Notifi cation email has been blocked. Unblock or allow emails from
mywifi alarm@mywifi alarm.com in your email account.
•
The Xpert Alert
®
email has not been sent. Follow steps in the "Alarm Notification Setup" section.
Clearing setup data on the alarm (factory reset):
•
While being powered with the USB power supply, press and hold the setup button for 10 seconds.
The ring LEDs will flash rapidly when the settings in the alarm are cleared.
Note: After a factory reset has been performed, the setup process must be completed before
notifications can be received.
Your Xpert Alert
(Remember to test your alarm on a regular basis to ensure proper operation)
WiFi alarm terms and conditions have not been accepted and/or a verification
Congratulations!
®
WiFi alarm is now confi gured and ready to be used.
Technical Support Hours: Monday - Friday, 7 A.M. to 6 P.M. Central Time
Instl. Instr. PN 1063070B 06/19 © 2019 SJE, Inc. All Rights Reserved. SJE RHOMBUS is a trademark of SJE, Inc.
+1-800-746-6287
techsupport@sjeinc.com
www.sjerhombus.com
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