Troubleshooting
CAUTION: Risk of product damage. This product contains sensitive electronic
components. Use care not to damage pins and connectors during troubleshooting.
CAUTION: Risk of product damage. Do not insert anything other than the sensor
wire into the sensor wire connector (phone jack) on the circuit board.
NOTE: For service parts information, visit your product page at www.kohler.com.
Faucet Troubleshooting Table
Symptoms
Probable Causes
1.
No water
A.
The supply stops
flow.
are closed.
Handle is in the
B.
closed position.
C.
The hot and/or
cold supply hose
is kinked.
The outlet hose
D.
is kinked.
E.
Handle LED is
not lit.
F.
Sensor LED is
not lit.
G.
One or more
screens are
clogged.
2.
Low water
A.
The supply stops
flow.
are partially
closed.
B.
Handle is
partially closed.
C.
The hot and/or
cold supply hose
is kinked or
twisted.
D.
The outlet hose
is kinked.
E.
One or more
screens are
clogged.
F.
Cracked
diaphragm.
3.
Poor spray
A.
The spray
pattern.
nozzles are
clogged.
4.
Circuit board
A.
No power to the
LED is not lit.
circuit board.
B.
Power cord is
plugged into a
switched outlet.
1186051-2-B
Recommended Action
A.
Confirm the supply stops are open.
Rotate the handle to the open position.
B.
Refer to the "Faucet Operation" section.
C.
Confirm the supply hoses are not
kinked. If coiled, maintain an inside
diameter of 3" (76 mm).
Confirm the solenoid valve is located
D.
within 7" (178 mm) to 8" (203 mm)
from the faucet base.
Refer to the "Handle Switch
E.
Troubleshooting Table."
Refer to the "Sensor Troubleshooting
F.
Table."
Refer to the "Cleaning the Screens"
G.
section.
A.
Confirm the supply stops are fully
open.
B.
Rotate the handle to the full open
position.
C.
Confirm the supply hoses are not
kinked or twisted. If coiled, maintain
an inside diameter of 3" (76 mm).
D.
Confirm the solenoid valve is located
within 7" (178 mm) to 8" (203 mm)
from the faucet base.
Refer to the "Cleaning the Screens"
E.
section.
F.
Replace the solenoid valve assembly.
A.
Rub your finger over the nozzles with
water running to dislodge debris.
A.
Check the power supply connections to
the circuit board.
B.
Plug the power cord into an
unswitched 120 VAC outlet (test the
outlet with a radio or other device).
Confirm the circuit board LED
illuminates.
22
Kohler Co.