English
ERR lights up when
scanning a document.
ERR. led stays on and the
scanner is blocked.
I cannot open or view the
scans I've downloaded
from the IRIScan™ Book
app.
Should you experience issues when using IRIScan™ Book Executive 3, consult the
Frequently Asked Questions on our website or contact Technical Support at
www.irislink.com/support/iriscanbook3.
20
You're sliding the scanner
too quickly over your
documents.
The scanner has been put
in Calibration mode by
accident, but the calibration
was not successful.
The scans are downloaded
as .tar files.
help.
Press the Scan button to
scan your document again,
steadily and slowly.
Calibrate the scanner
correctly. See the FAQ on
our website for help.
Unzip the .tar in an
application like 7-zip.
English