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3. OPERATION
3.16 TROUBLESHOOTING
PROBLEMA
Appliance can't be
configured successfully
Mobile can't control
appliance
Mobile can't find
appliance
● Please enable the permissions of Storage / Location / Camera / Wi-Fi / Bluetooth
for this APP when installing. Otherwise it will have some problems when operating.
● Check the mobile connected WLAN router SSID and password is correct;
●Check whether there are additional settings of WLAN router as shown below.
1) Firewall by router itself or by PC 2) MAC address filtering 3) Hidden SSID 4) DHCP
server
Reboot WLAN router, mobile device and appliance (WLAN module) and connect
appliance by CF or AP mode again. Before rebooting, check nobody has already
connected to same appliance.
● When appliance (WLAN module) is rebooted and app displays device remove,
ignoring this confirmation will lead to mobile device losing control permission of the
appliance. You will need to connect the appliance by CF or AP mode again.
● In case of power failure, mobile device will lose control permission of appliance for
3 minutes after power failure. (Notification will now show up on the mobile device.)
If you cannot control the app (appliance) even after power restored, you will need to
connect the appliance by CF or AP mode again.
● App display appliance Device offline. Please check the following conditions.
1) The appliance has been reconfigured.
2) Appliance out of power.
3) Router out of power.
4)Appliance can't connect to router.
5) Appliance can't connect to network through the router.
6) Mobile device can't connect to network.
● After adding the device, it disappears in device list .
Hold and slide down to refresh the device list. If it has no change, shut down the app
and start again.
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TAC-23WC
UK
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