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REPLACEMENT PARTS
Visit our website: totalpond.com/replacement-parts
or contact Customer Care Monday - Friday
1-888-412-6001
customercare@totalpond.com
WARRANTY
2 Year Warranty
LIMITED WARRANTY
All pumps and electrical products are warranted to the user against defective
material and workmanship, under normal working conditions. This warranty
period begins on the date of purchase by the original purchaser.
APPLICATION
Warranty covers only properly installed and maintained units. Any damage
or modification to the cord or to the unit will terminate the warranty.
Pump warranty is limited to applications pumping fresh water in a pond or
fountain only. Other liquid applications or extreme temperature uses must be
approved in writing by the manufacturer. Receipt and product date code are
required for warranty claims.
WARRANTY CLAIM
Warranty claims must be made by calling Customer Care (at 1-888-412-6001).
If the item is determined to be defective, you will be given authorization to
return the defective part(s), freight pre-paid, along with proof of purchase.
DISPOSITION
The manufacturer will make a good faith effort for prompt disposition
regarding all warranty claims. Returned product will be inspected to
determine cause of failure before warranty is applied. Warranty does not
cover any costs associated with the shipping, handling, installation or removal
of products or parts subject to this warranty. For products damaged in transit,
a claim should be filed with the carrier.
DISCLAIMER
Any oral statements made about the product by the seller, the manufacturer,
the representatives, or any other parties do not constitute warranties, should
not be relied upon by the user, and are not part of the contract for sale. The
seller's and manufacturer's only obligation, and buyer's only remedy shall be
for the manufacturer to either replace and/or repair at the manufacturer's
sole discretion, the product as described above. Neither seller nor the
manufacturer shall be liable for injury, loss or damages for lost profits, lost
sales, injury to person or property, or any other incidental or consequential
loss arising from any cause whatsoever, no matter whether based upon
warranty, contract, negligence or other misuse, and the buyer and user agree
that no other remedy shall be available to them. Before using, the buyer and
user shall determine the suitability of the product for the intended use, and
assume all risk and liability whatsoever in connection therewith. The warranty
and remedy described in this limited warranty is an exclusive warranty and
remedy in lieu of any other warranty or remedy expressed or implied. All
other warranties and remedies are hereby expressly excluded, including
but not limited to any implied warranty or merchantability of fitness for any
particular purpose. This warranty gives the buyer and user specific legal
rights, and buyer and user may also have other rights which vary from state
to state. Some states do not allow exclusioinis or limitations of incidental or
consequential damages, so the above limitations or exclusions may not apply
to you.
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Please call Customer Care before returning item to store: 1-888-412-6001
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