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Troubleshooting Tips... Before you call for service
Problem
Washer pauses
during wash cycle
Residual powder
in dispenser
or clogging of
dispensers
Laundry additives
dispensing too soon
Washer pauses
during spin cycle
Washer won't
operate
Detergent packets
not dissolving
Unexplained time
and/or settings
changes
Basket seems loose
Colored spots
Grayed or yellowed
clothes
Lint or residue on
clothes
49-3000346 Rev 0
Possible Causes
The Soak Option was
chosen
This is normal
Wash water too cold or
low home water pressure
Overfilling of dispensers
This is normal
Washer is unplugged
Water supply is turned
off
Lid is open—safety
feature prevents
agitation and spinning
when lid is up
Circuit breaker/fuse is
tripped/blown
Electronics need to be
reset
Start was not pressed
Laundry detergent packet
placed in dispenser
Changing options (on
some models)
Basket moves or rotates
freely
Incorrect use of fabric
softener
Dye transfer
Detergent amount
Hard water
Water is not hot enough
Washer is overloaded
Dye transfer
Clothes are air or line
dried
Incorrect sorting
Washing too long
Detergent not dissolving
Overloading
Incorrect use of fabric
softener
This is normal. The washer alternates between agitate and soak
during these cycles to get your clothes cleaner with less wear.
Many cycles incorporate as series of soaks within the agitation
period to get your clothes clean with less wear.
Select a warmer wash temperature if possible to improve dissolving
of detergent or use liquid detergent. Make sure siphon caps are free
of debris and fully pressed into position. Remove and clean tray if
clogging occurs.
Do not overfill or add water to dispenser. Select Deep Rinse option
when using fabric softener.
The washer may pause during the spin cycle to remove soapy
water more efficiently.
Make sure cord is plugged securely into a working outlet.
Turn both hot and cold faucets fully on.
Close lid and press Start.
Check house circuit breakers/fuses. Replace fuses or reset
breaker. Washer should have a separate outlet.
Unplug washer, wait 2 minutes, plug back in and press Start.
Press Start.
Laundry detergent packets should not be used in the dispensers.
They should only be added directly to the wash basket following
the manufacturer's directions.
This is normal. Several options will change other options to
maximize washer performance.
Washer basket does not have a traditional brake. Washer basket
will move freely. This is normal.
Check fabric softener package for instructions
for using dispenser.
Make sure you have selected the Deep Rinse option.
Pretreat stain and rewash using Speed Wash cycle before drying.
Sort whites or lightly colored items from dark colors.
Be sure to follow detergent manufacturer's directions.
Use a water conditioner or install a water softener.
Make sure water heater is delivering water at 120°F–140°F (48°C–
60°C).
Loosely load clothes no higher than the top row of holes in the
washer basket. For best results, load items around the outside of
the basket.
Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
If you do not dry your clothes with a clothes dryer, your clothes
may retain more lint.
Separate lint producers from lint collectors.
Wash small loads for a shorter time using Light Soil setting.
Rewash, next time: Try a liquid detergent; Use warmer water
temperature.
Loosely load clothes in the washer basket. For best results, load
items around the outside of the basket.
Check fabric softener package for instructions and follow directions for
using dispenser.
Make sure you have selected the Deep Rinse option.
What To Do
and follow directions
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