Home Decorators Collection GREENHAVEN 56006 Guía De Uso Y Mantenimiento página 18

Troubleshooting
Problem
The fan will not start.
The fan is noisy.
The fan wobbles.
The fan moves backwards
and forwards when turned on.
My hubspace device is not
connecting to Wi-Fi.
My device cannot find any
Wi-Fi networks.
My device is in a location that
does not have Wi-Fi. Can I
still use it with the Hubspace
app?
I cannot find the QR code.
The QR code has become
damaged. How do I add the
device?
How do I reset the device?
A device is on another
account. How do I transfer it?
My device is offline for long
periods of time.
The device is on and I
scanned the QR code, but the
app cannot connect to it.
Can I scan the same QR code
to add multiple products?
Solution
□ Check the main and branch circuit fuses or breakers.
□ Check to make sure the wall switch is in the on position if applicable.
□ Check the line wire connections to the fan and switch wire connections in the switch housing.
□ Check the battery in the transmitter.
□ Ensure you are in the normal range of 10-20 feet.
□ Remember to turn off the power supply before checking the dip switches settings.
□ Ensure all motor housing screws are snug.
□ Ensure the screws that attach the fan blade bracket to the motor hub are tight.
□ Ensure the wire nut connections are not rattling against each other or the interior wall of the switch housing.
□ Allow a 24-hour "breaking in" period. Most noises associated with a new fan disappear during this time.
□ If you are using the ceiling fan light kit, ensure the screws securing the glassware are tight. Check that the light bulbs
are also secure.
□ Ensure the canopy is a short distance from the ceiling. It should not touch the ceiling.
□ Ensure your outlet box is secure and rubber isolator pads were used between the mounting plate and outlet box.
□ Check that all blade and blade arm screws are secure.
□ Most fan wobble problems are caused when blade levels are unequal. Check this level by selecting a point on the
ceiling above the tip of one of the blades. Measure from a point on the center of each blade to the point on the
ceiling. Rotate the fan until the next blade is positioned for measurement. Repeat for each blade. Any measurement
deviation should be within 1/8 inch. Run the fan for ten minutes. If the fan continues to wobble please contact
customer service and a balancing kit will be sent to you at no charge.
□
This is normal start-up procedure for DC motor fans. The partial movement during start-up is the result of the DC
motor aligning the internal magnetic poles for proper motor operation. This design saves electricity and allows the
fan to operate much quieter than standard AC motor fans.
Hubspace
□ Make sure your device is connected to a power source.
□ Your Internet connection or Wi-Fi network may be down.
□ Make sure you have a 2.4GHz capable Wi-Fi network within range of the device you are trying to add.
Yes:
□ Use the app on a phone with an Internet connection like LTE.
□ The phone must be within Bluetooth range of your Hubspace device.
□ Look for it where other stickers are on the product. A copy of the QR code is also included in your device's
documentation.
□ Under the QR code are numbers. You can enter those in manually instead of scanning the code.
□ Remove the device from your account, then add it back. Devices also reset when they transfer to a new account.
□ Scan the QR code and it will transfer to your account.
□ Make sure your Wi-Fi signal strength is sufficient. You may need to move your router, use mesh Wi-Fi, or Wi-Fi
extenders.
□ Turn off Bluetooth on your phone and turn it back on. Then, scan the QR code.
□ No. Each product has a unique QR code.
Troubleshooting
TM
18