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Idiomas disponibles
Idiomas disponibles
Troubleshooting
If you have any questions regarding the product, please call customer service at 1-877-447-4768,
8:00 a.m. – 4:30 p.m., CST, Monday – Friday.
PROBLEM
The burner will not
light using the igniter
procedure (weak
or no spark being
generated).
Low Heat.
Excessive Flare Ups.
The burner will not
light with a match.
No gas flow or an
obstructed gas flow.
POSSIBLE CAUSE
1. The igniter electrode may be
covered with grease or residue.
1. The igniter electrode may have
a loose or disconnected wire.
2. Cracked or broken ignition
electrode.
1. Insufficient gas pressure to the
unit.
1. Grease and/or residue build-up
2.
marinade from food.
3. Cooking temperature too high
1. Match not reaching burners
(when holding match with
hand).
2. Gas supply is shut off.
3. Poor connection between gas
hose plug fitting and sleeve
coupling.
4. Burner inlet blocked.
1. Gas supply is shut off.
2. Poor connection between gas
hose plug fitting and sleeve
coupling.
3. Burner inlet blocked.
CORRECTIVE ACTION
1. Clean the igniter electrode.
2. Check the connection and reconnect
any loose or disconnected wires.
3. Replace ignition electrode (see
Replacement Parts List).
1. Call a qualified service agency to check
the gas supply pressure and correct the
pressure.
1. Clean the grill components.
2. Trim the fat from meat and use non-oil
based marinades.
3. Lower temperature accordingly.
1. Use match holder found in cabinet door.
2. Check that the natural gas supply
shutoff valve is open.
3. Turn off the grill knobs, close the gas
supply shut-off valve and check the
connection between the plug and sleeve
coupling. Disconnect and reconnect, if
necessary.
4. Clean the burner inlet (venturi)
and burner as described by the Care
and Maintenance section in the manual.
1. Fully open gas supply shut-off valve.
2. Turn off the grill knobs, close the gas
supply shut-off valve and check the
connection between the plug and sleeve
coupling. Disconnect and reconnect, if
necessary.
3. Clean the burner inlet (venturi) and
burner as described by the Care and
Maintenance section in the manual.
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